Virtual Sales Executive

4 weeks ago

Halifax NS, Canada Lord Nelson Hotel & Suites Full time

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. The Catering Coordinator serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests about catering.
The Catering Coordinator will work collaboratively with the sales and catering team to achieve revenue and sales activity goals set by the Director of Sales and Catering and executive leadership team. This highly administrative position provides administrative support to the Sales and Catering department. Manage and track incoming telephone, email, and online catering inquiries directing to the Catering Manager within a 24-hour turnaround time.
Under direction from the Sales and Catering Managers, create documents throughout the entire sales process (proposals, estimates, formal contracts based on individual client’s needs, banquet event orders, conference resumes)
commissions, leads, third parties) in software involved in the sales catering process
Works closely with Sales Coordinator & Reservations Coordinator to understand their roles as well to ensure there is coverage when they are not in the office
Handles “Catering Only” bookings for small social events, 20 guests and under. Handles all details from the inquiry stage, to proposal, to booking agreement and all conference services detailing, including meeting room setup, audio visual requirements and food and beverage selections.
Provides administrative support to the Director of Sales & Catering and Catering Sales Managers
Coordinate & manage events sold by the sales managers
Ensures all BEO’s distributed by the catering office are distributed accurately and on time to the Food & Beverage Team.
Execute the Group pass over process, ensuring all required documentation is in place and accurate prior to transferring the file to Food & Beverage Team and afterwards to Accounting
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
Understand the customer site visit process, including preparing guestrooms & event space for the site
Assist in menu planning & implementation
Actively participate and prepare documents and reports for daily meetings and ongoing team projects as well as attend BEO meetings, Daily Huddles, Resume Meetings and Departmental Meetings
Participate in community and hotel networking events
Prepare a variety of weekly and monthly Sales reports within a specified timeframe
Perform general office duties to support Sales & Catering (e.g., filing, sending emails, answering the phone, faxing, copying, writing cards, delivering amenities, assisting guests whenever needed outside of sales department scope of work)
Follow all company policies and procedures
Able to work a flexible schedule to meet business demands and event start times- this could include, evenings, weekends and holidays
protect company assets
Speak with others using clear and professional language; Comply with quality assurance expectations and standards
From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives.

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