Revenue Operations Manager

4 weeks ago


Canada Workleap Platform Inc. Full time

Workleap builds practical employee experience software that makes work simpler. With over 20,000 happy customers in more than 100 countries, Workleap is a must-have for businesses looking to create a more engaging and successful workplace.

Job Description

So, what will your new role look like?

  • Maps and optimizes customer journeys, identifying bottlenecks and designing processes that make interactions seamless and enjoyable to accelerate growth from our customers.
  • Analyzes customer-related data (NPS, churn, etc.), uncovering trends and providing actionable insights to improve the experience.
  • Facilitates cross-functional collaboration between Sales, Marketing, Customer Success, and Product to optimize the customer lifecycle.
  • Champions the effective use of RevOps technology and identifies opportunities for automation to streamline processes and enhance customer and the front-line team’s experience
  • Acts as the voice of the customer within the organization, ensuring that decisions prioritize exceptional experiences.

What does your future team look like?

Be a part of the best RevOps team in Canada We're known for our incredible velocity, laser-sharp alignment on priorities, and a culture that puts our team first (check out our 8.4/10 Officevibe score). If you're passionate about optimizing processes with a clear focus on exceptional customer experiences, you'll thrive in this role.

What are the next challenges awaiting your team?

  • Put in place the first customer nurturing system.
  • Consolidate tech stack following past M&As.
Qualifications
  • Data Analysis Expertise: Deep understanding of how to collect, manipulate, and most importantly, interpret customer-related data. Proficiency in data analysis tools and the ability to translate metrics into insights;
  • Process Mapping & Optimization: Ability to visualize and analyze complex customer journeys, identify pain points, and propose streamlined processes;
  • Cross-functional Collaboration: Demonstrated success building relationships and working collaboratively with marketing, sales, success, and product teams;
  • Tech Savviness: Strong proficiency with CRM systems (Salesforce & Hubspot), marketing automation tools, and other relevant RevOps tech. Comfort learning new software quickly;
  • Project Management Skills: Proven ability to manage complex projects involving multiple stakeholders and handle tight timelines;
  • Business Acumen: Understands the impact of CX initiatives on overall revenue generation and company ambitious goals;
  • Change Agent Mindset: A proactive and innovative spirit, always seeking opportunities for improvement, not afraid to challenge the status quo.
Additional Information

At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone’s business. 

Our Candidate Experience Flow at Workleap: 
Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer

We are looking forward to getting to know you 

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