Senior Revenue Operations Specialist, Solutions Engineering
1 month ago
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we've grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people's lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
As a Senior Revenue Ops Specialist: Solution Engineering on the Lead to Order Process Team, you will be a key player in how to enable the solution engineering craft at Shopify. You will partner with sales leaders and front line solution engineers to understand their process and determine the best way to optimize how we develop solutions for our merchants during the pre sales process and ensure we have a great transition to post sales timely deployment. You will translate Shopify's Revenue Orgs strategic vision into efficient execution, while being an effective advocate for our Solution Engineering organization and orchestrating collaboration with our partners in Pre-Sales, Post Sales and Partnerships.
Your Responsibilities:
- Define processes for the Solutions Engineering craft, optimizing systems and reducing complexities to enhance sales performance and customer experience.
- Optimize key processes and capabilities for technical discovery, solutioning, and demos showing the art of the possible
- Enable orchestration between Solution Engineers, Account Executives, Professional Services, and our Launch teams.
- Localize capabilities into craft, tailoring Revenue organizations strategies and processes to meet the specific needs and context of the Solutions Engineering team.
- Advocate for the Solutions Engineering craft across Revenue Operations, identifying and resolving operational challenges to boost seller efficiency and revenue profitability
- Assume ownership of the Solutions Engineering craft role guidance, ensuring it effectively supports the team's strategic objectives
- Manage the Solutions Engineering craft community engagement, keeping them updated on new capabilities, updates, and issues.
- Partner with Revenue Learning & Development, and Regional Operations to land new capabilities, capture feedback to promote adoption and compliance.
- Champion a multitude of projects spanning various teams within the Revenue Organization, with the potential to influence the entire sales pipeline from lead generation to merchant success, by collaborating with cross-functional stakeholders from data, development, learning & development, and third-party tooling.
Qualifications
- 5+ years of program/project management, sales, marketing, sales excellence, sales enablement, or operations
- Proven experience working with a Solutions Engineering organization.
- Maturity to effectively manage priorities under time pressure
- Strong business strategy, decision-making, program management and project-management skills
- Experience with core Revenue stack technologies, including but not limited to Salesforce, Salesloft, and Seismic
- Strong understanding of go-to-market strategies and sales enablement needs is a plus
- High commitment to deadlines, creativity/innovation, Pro-activity, leadership
- Thrives in and can drive results in a complex, multi-site, multi-stakeholder environment; and who loves the creativity, energy, and enthusiasm of a fast, collaborative, innovative team experience operationalizing business requirements into a great user experience
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