Senior IT Business Solutions Specialist

3 weeks ago

Toronto ON, Canada Balance Innovations Full time

Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job

Responsibilities

  • Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,

  • Train and educate Sales and Operations teams on DRS technical solution and support model.

  • Support customer engagements, as technical SME, providing overview of DRS solution to drive business opportunities,

  • Support internal branch engagement & training, as technical SME, providing overview of DRS solution to drive adoption to servicing new products in the field.

  • Provide on-site customer support to resolve technical issues, including training as required,

  • Engage third party suppliers, to onboard new products, including providing training and documentation,

  • Collaborate with third party suppliers to resolve technical issues,

  • Liaison with Global product development teams, testing innovative solutions and integration into the Canadian business model,

  • Create and maintain DRS process and training documentation for Level 1/2 support,

  • Support Service Delivery Leadership, to drive process adoption and adherence across key controls, 

  • Maintain communications between client and vendors, for the purpose of scheduling activity site inspections, installs, training, etc.

  • Make periodic checks on the schedule to ensure vendors and activation teams are acting in accordance with requirements and timelines of the specific activity,

  • Manage AAN process including generation, sign-off, ordering and tracking.

  • Promote and conduct knowledge sharing of digital / e-commerce services and products to sales teams, internal and external customers.

  • Deliver and execute engagement schedule and cadence with local and global IT DRS teams for regular and continual touch points for training and knowledge sharing.

Must Have Qualifications

  • 2 or more years in a sales support role, sales solutions specialist / technical specialist role. In lieu of a specified education and experience requirements, a proven capability to perform the essential functions of the job as demonstrated by an equivalent combination of education, training, and/or relevant work experience may be considered

  • High school diploma

  • Bachelor’s degree preferred.

  • Excellent troubleshooting abilities

  • Effective communication skills, both verbal and written

  • Keen interest in technological development and advancements

  • Ability to suggest process improvements

  • Strong presentation skills (face to face, webinars, video) with the ability to present to small or large groups of customers and sales representatives

  • Continuous Improvement

  • Demonstrated ability to work in high paced and changing environments

  • Travel – Canada & US – 10- 20%

Nice to Have Qualifications

  • Bilingual in French and English (both verbal and written)

Qualifications #J-18808-Ljbffr

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