Customer Care Coordinator

1 month ago

Milton ON, Canada TalentSphere Staffing Solutions Full time

Customer Care Coordinator - High-Rise Construction $70K-$80K plus Benefits

Position Summary: As a Customer Care Coordinator for high-rise construction projects, you will ensure an outstanding living experience for our residents, from sale through to long after they have moved in, strictly adhering to Tarion standards.

Key Responsibilities:

  • Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines.
  • Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards.
  • Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations.
  • Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements.
  • Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction.
  • Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards.

Qualifications:

  • Bachelor’s degree in Business Administration, Property Management, or a related discipline, with emphasis on high-rise residential sectors.
  • Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion.
  • Excellent problem-solving skills and the ability to manage complex situations under pressure.
  • Proficiency in property management systems, CRM platforms, and relevant software.
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