Dispatch Coordinator

2 weeks ago


Milton, Canada Recochem Inc. Full time

Dispatch Coordinator

Recochem Milton, 8725 Holgate Crescent, Milton, Ontario, Canada

Req #99 Thursday, May 16, 2024

Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment.

Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our innovative solutionsare backed by R&D expertise and next-level education.Our progressive supply chain is unmatched, with 16 factories across the globe.

Recochem’s solutions include coolant/antifreeze, EV thermal fluids, performance fluids, diesel exhaust fluid, windshield washer fluids, car care, rust preventatives, household solvents & winterizing solutions.

**The Dispatch Coordinator focuses on the deliveries and scheduling of trucks or tankers to ensure that proper deliveries are received and delivered on time.**

Process customer orders and respond to service complaints and customer inquiries. This will involve working in conjunction with Customer Service in resolving customer complaints with minimum impact on their business.
- Assist existing /potential customers in establishing delivery schedules best suited to their needs
- Work with sales reps, distribution including bulk distributors, and Sales Manager to find tailor made solutions for storage and deliveries to customers
- Implement and manage a process to handle small equipment returns with customer and coordinate with Purchasing
- Administer the coordination of bulk delivery slips with accounting and customer service by providing backup to freight and invoice process
- Update customer contracts and price books for regional customers on monthly basis using NOLA index
- Create the DEF and Tanker schedule for the bulk delivery of products. Forecast and monitor DEF stock levels for Central Region
- Coordinate the preparation of contract agreements for our existing customers. Set-up new customers through Quick Connect Form
- Supplies management with reports on customer needs and problems
- Identify and evaluate new opportunities that will culminate into profitable business for the company
- Research sources (internet, trade associations and current customer base) for developing prospective customers and for information to determine their potential
- Prepare written proposals/quotations for current and prospective customers
- Develop the relationships with new and existing customers by introducing new products and pricing
- Work closely with Sales team to identify and evaluate new opportunities that will culminate into profitable business for the company
- Meet with customers to identify, secure, and set up 3rd part bulk DEF delivery contracts through our distribution network
- Strengthen the Recochem brand across all segments of business by providing information to our existing/potential customers on DEF products customer inquiries. This will involve working in conjunction with Customer Service in resolving customer complaints with minimum impact on their business.

**Excellent communication skills in English, written/verbal.**

**Ability to produce diverse reports in a concise fashion.**

**Able to establish and maintain internal and external customer relations.**

**Strong customer service skills**

**Computer Skills
- Word, Excel, ERP Systems, AS400, Browser**

**Our Values**

We deliver value to our customer

We maintain integrity

We work as a team with mutual respect

We act with a sense of urgency

We focus on safety, our environment and quality

**Job Types**: Full-time, Permanent

Pay: From $51,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- dispatching: 2 years (required)

Work Location: In person

Application deadline: 2024-06-19


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