Customer Service His

1 month ago

Milton, Canada Solventum Full time

**Job Description**:
Customer Service HIS (New Health Care Company)

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

- Proven category leadership
- Exposure to attractive end-markets
- Innovation mindset driving improved patient outcomes
- Collaborative customer relationships
- Deep global regulatory experience
- Operational excellence and strong cash flow
- Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.

The Impact You’ll Make in this Role

As a(n) Customer Service HIS you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Manage creation and maintenance of sales contracts in Salesforce and SAP, preparation of contract renewal customer communications, and associated customer purchase orders, in coordination with sales team
- Prepare monthly client software usage billings using self-serve and scheduled data analytics reports
- Manage hardware orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases, including related customer enquiries regarding product availability, order status, expedites, etc.
- Manage vendor payments including shopping cart setup and PO maintenance in SAP, and PO closures in accordance with financial compliance standards and in coordination with Accounts Payable team
- Support marketing with customer communications and collateral including software release updates, following compliance and translation requirements

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

- Bachelor’s Degree or higher AND 5 years of (job related experience)

Additional qualifications that could help you succeed even further in this role include:

- Experience in supporting sales teams with account analytics and reporting
- Proficiency using Salesforce, SAP, and Excel
- Excellent organizational skills with proven ability to consistently meet deadlines
- Initiates, leads, and implements the process of problem identification and resolution

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location:

- Remote

Travel: Not required

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

3M Global Terms of Use and Privacy Statement

Please access the linked document by clicking

here

,

terms.

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