Account Officer

3 weeks ago


Toronto ON, Canada Knewin Full time

Job Summary
Job Description
What is the opportunity?
As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions.
The current shift to be staffed is Wednesday- Saturday 9pm-7am
* Please note: this is a Hybrid opportunity.
What will you do?
Support RBC’s Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum
Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities
Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA’s)
What do you need to succeed?
Must-have
English, at a professional verbal and written level
Proven ability to work in a detail oriented fast-paced environment
Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience
Proven interpersonal, communication and problem resolution skills
Flexible to work a setshift within a 24/7 work environment, includingholidays and weekends
Nice-to-have
Fraud Knowledge
Call center experience
Bilingual in French and English, at a professional verbal and written level in both languages
Industry experience in financial services or knowledge of Business/Banking through formal education
Industry experience in financial services or knowledge of Business/Banking through formal education
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Continued career advancement opportunities
Exposure to strong mentorship and leadership examples
A comprehensive Total Rewards Program including bonuses and flexible benefits
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, and high-performing team
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details
Address:
YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO City:
TORONTO Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
Personal and Commercial Banking Job Type:
Regular Pay Type:
Salaried Posted Date:
2024-04-22 Application Deadline:
2024-05-06 I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com . #J-18808-Ljbffr



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