Account and Office Management

1 month ago


Toronto ON, Canada CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.


We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.


Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. Ownership of the CEVA business relationship with specified customers in close coordination with Global Key Account Managers, as applicable, and to align all business and financial commitments and company resources to customer success.



Expand relationships with the customer at executive level, in region, and across different business units
Lead and co-ordinate negotiations with the customer in region for major contracts and opportunities
Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
Develop qualified opportunities from 'contact to contract', together with the relevant Cluster Business Units (P&L owners). Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors
Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure
Manage P&L's and accounts receivable from a global to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in place
Provide regular reports, briefings and reviews as required within CEVA including to the Executive Board
Develop plans to ensure the retention of current global business levels with specified accounts, preferably to a “no bid” level of confidence
Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required
Create input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefit
Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through MDs or designates to hold all CEVA accountable to approved levels of commitment
Be the Senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account
Bachelor's Degree preferred; Required: Skilled relationship management professional with proven track record (10+ years) in the Consumer and Retail sector.
~3+ years commercial negations
~5+ years Network management experience
~5+ years minimum experience in a Global account leader role

Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
Strong at building and sustaining relationships at the highest level in both CEVA and in customer organizations.
C-Level training
Second language advantageous
Diversity and cultural training
This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.


We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.


It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.


As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.



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