Marketing and Sales Leader

3 weeks ago


Toronto ON, Canada SUNPAN Full time

Oversees the ordering process of all E-commerce accounts
Communicating with the directly with the Director of E-Commerce VP of Sales, sales team, Warehouse, Claims, Marketing and Accounting departments as the main contact for the E-commerce department.
Working closely with the customer service department and the Customer Service Manager to meet monthly sales goals.
Providing guidance and leadership for the E-commerce Customer Service department
Maintaining department calendar and department schedule (employee vacations requests, late employees, leave early requests, coverage schedule and overtime approvals)
Maintaining E-Commerce Customer Service Shared Drive & Teams
Training new E-commerce Customer Service Reps
Providing new training and re-training for existing E-Commerce Customer Service Reps
Document and maintain E-commerce Customer Service SOP for all E-com accounts (General tasks, tracking login info and Portal functions),
Streamline ordering process by identifying similar & different key procedures between different types of accounts (USA vs Canada / High volume vs Low volume etc)
Update and share Promotion calendar with E-commerce Customer Service reps
Send open order reports to all E-Commerce Customer Service Reps
Maintaining opening new accounts and existing accounts
Assist with onboarding new accounts by meeting with customers to review order & shipping processes
Create and maintain E-Commerce Customer Service Reps check list for onboarding new accounts
Work with E-Commerce Customer Service Reps on orders missing E-Commerce Customer Service Reps Codes
Maintaining and evaluating territory division among E-Commerce Customer Service Reps
Maintaining and evaluating PPM’S/open orders for all E-Commerce Customer Service Reps
Training on loading UPS trucks (E-Commerce)
Cross trained on closing UPS trucks
Monitor consistency of orders intakes for accounts that uses EDI & portals, partner with EDI Analyst & Director of E-commerce to resolve and reduce ordering issues
Increase E-commerce sales performance by reviewing sales results on a bi-weekly basis with Director of E-commerce. Other responsibilities and accountabilities as assigned by the Customer Service manager, VP of Sales, and/or management.

Post secondary diploma/degree in related field
~3-5 years of E-commerce order fulfillment experience, at least 1 in a leadership position
~ Proficient in MS Office Applications
~ Wayfair or other E-commerce portal experience is considered an asset
~ EDI knowledge and experience considered an asset
~ Productive and efficient in planning and executing work
~ Experience with SAP is considered an asset
~ Bilingual in English and French is considered an asset


Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process.


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