Community Support Specialist

2 weeks ago

Canada Advantage Communications Full time

When you're an employee of Advantage Communications, you're home. Located in Portmore, we are looking for strong community leaders who embody our 4 core values. Work in Office Roles Only


Banking Support Specialist


In this role, Banking Support Representatives are responsible to provide first in class customer support and sales for the product and service lines offered by our client. The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, account modifications, product/service information, and sales. The Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction.


As a Banking Support Specialist, you are here to help:
Receives and responds to potential or existing customers providing world-class customer care, handling billing inquiries, and realizing new sales opportunities through communication mediums of telephone, chat, and Email. Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty, and respect.
Develops in-depth and comprehensive knowledge of all products and/or service offerings provided by the client.
Identifies and sells to the customer's needs, additional product and/or service offerings made available so that all sales targets are met or exceeded.
Provides transparency in the various lines of support with representation that meets the client's and their customers' needs.
Documents required customer information as well as each support step taken within the customer contact, into the Customer Relationship Management (CRM) or other similar tools used.
Learns and embraces new call center initiatives and training as business needs change.
Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.
Medical, dental and vision
Performance pay incentives
Applicants must be 18 years of age or older.
Prior customer service or call center experience on a banking account is preferred.
Training and Production wages starting at $400.00 per hour (with additional benefits)

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