Customer Support Representative

1 month ago

Barrie ON, Canada ProResp, Inc Full time

Service Delivery Representative
Full-time Permanent Position 37.5hrs/week (Monday – Friday 9:00am-5:00pm + rotational on-call)
As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.
Full time, reliable employment with consistent hours
~Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
~ Paid overtime, paid on-call hours, paid on-call stand by hours
~ Annual Performance and salary reviews
~ Providing a voice in employee surveys and open-door dialogue at all levels of leadership
~ Company vehicle and smart phone
~ Delivery and maintenance of oxygen and oxygen related equipment
Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
Set up of equipment for new oxygen clients and delivery to existing clients
interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.
Undergoing required training for the delivery and maintenance of oxygen equipment.
Valid G Driver's License with satisfactory driving record (at least 3 years)
Exceptional customer service skills and ability to interact with patients
The nature of this role requires that you successfully complete a pre-placement Functional Assessment test as a condition of employment to ensure that you can meet these essential duties of the role.
Secondary school graduate at minimum.
We ask that applications be submitted online for our recruitment team to review. Please do not call/fax or drop-into the local branch operation where they are busy providing care to our patients. All online applications will receive a receipt of confirmation via email.
Accommodations are available for applicants with disabilities throughout the recruitment process. To learn more about our company, visit our website at
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