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Customer Service Representative
4 months ago
Since 1982, Closets by Design has built a reputation of integrity as the industry leader in customer service and total customer satisfaction, and this integrity is maintained in every aspect of our business. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our quality products and friendly staff simply offer the best value in the organization industry.Why not work for the best?Are you looking for a rewarding career where you can utilize your strong customer service skills? As a Customer Service Representative with Closets by Design, you will be working closely with our Operations Team, organizing installation dates and paperwork, maintaining detailed records, and providing valuable customer solutions that will impact how we are viewed by our customers. This position is ideal for someone looking to grow in their career working in a positive and fun environmentWHAT WE OFFER:Tuesday-Saturday working hoursCompetitive compensation packageOpportunities for professional growth/developmentA friendly and welcoming in-office work cultureJOB DUTIES/RESPONSIBILITIES:Prepare installation packages for and accurately distribute the packages to InstallersScan installation paperwork and enter appropriate data into the internal data management systemMaintain the organization of paperwork by accurately filing customer documentsConduct reminder calls for clients regarding upcoming appointmentsUtilize sound judgement to schedule installations, service calls, and remeasure appointments according to material and worker availabilityProvide back-up phone support to the Booking TeamCollect and process customer payments from Installers and DesignersEffectively respond to customer complaintsStrategize with the Operations Team to provide solutions to customer concernsAttend sales training and develop an understanding of the products and services offered by the CompanyReceive and review change orders; send accurate change orders to clients for DocuSign signatureUtilize exceptional written and verbal communication skills to effectively communicate with the Installation, Operation, Sales, and Design TeamsQUALIFICATIONS:Previous experience in a customer service roleProficiency in Microsoft OfficeStrong oral and written communication skillsStrong analytical, attention to detail, and problem-solving skillsClosets by Design is committed to providing equal opportunities to individuals with disabilities. Accommodations are available at all stages of the recruitment process, at the applicant’s request.
