Customer Support Representative

3 weeks ago

Toronto ON, Canada EightSix Network Inc Full time

We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations with every interaction.

As a customer service representative, you will actively listen to customers' needs, empathize with their concerns, and respond promptly and professionally to resolve any issues. You will be responsible for accurately entering and updating customer information in our database, maintaining confidentiality and adhering to relevant policies and procedures. You will also have the opportunity to contribute to improving our customer service processes, identifying trends and areas for improvement.

Responsibilities

  • Greet and assist customers in a friendly and professional manner
  • Answer incoming phone calls and respond to customer emails and inquiries promptly
  • Provide accurate and relevant information to customers regarding products, services, and policies
  • Resolve customer complaints and concerns in a timely and satisfactory manner
  • Accurately enter and update customer information in our database
  • Collaborate with other departments to resolve complex customer issues
  • Keep abreast of product knowledge and stay informed about new features and updates
  • Support sales team by cross-selling or upselling products when appropriate
  • Follow company guidelines and protocols for handling customer interactions
  • Strive to meet or exceed established customer service goals and metrics

Requirement

  • High school diploma or equivalent
  • Previous experience in a customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work well in a team-oriented environment
  • Solid organizational and time management skills
  • Proficient in using customer service software and computer applications
  • Ability to remain calm and professional under pressure
  • Flexibility to work evenings, weekends, and holidays, if required
Be the first to be notified about new Customer Support Representative jobs in Greater Toronto Area, Canada

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

Clarity Recruitment HR in Greater Toronto Area, Canada

#J-18808-Ljbffr

  • Customer Support Representative

    4 weeks ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    2 weeks ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    7 days ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    2 weeks ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    4 weeks ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    4 weeks ago

    Toronto, ON, Canada Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Technical Customer Support Representative

    3 weeks ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    3 weeks ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    2 weeks ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    2 weeks ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • ClinicSense: Customer Support Representative

    3 weeks ago

    Toronto, ON, Canada Philpar Full time

    ClinicSense: Customer Support Representative ClinicSense is growing our team! We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow...

  • Technical Customer Support Representative

    1 month ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical...

  • Technical Customer Support Representative

    2 weeks ago

    Toronto, ON, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 months ago

    Toronto, Canada Vault Credit Corporation Full time

    **Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...

  • Customer Support Representative

    1 week ago

    Toronto, Canada Vault Credit Corporation Full time

    **Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...

  • Customer Support Representative

    3 weeks ago

    Toronto, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...