Senior Service Delivery Manager
3 weeks ago
ATTENTION: LinkedIn is the only acceptable method to apply for this position. Limitless will contact the candidates selected. Please do not contact Limitless personnel via email or telephone. No other resumes will be considered using an alternative submission process.Our client is a well-established financial institution with a significant presence in North America. We are seeking a highly skilled Sr. Manager – Contact Centre Service Delivery to join their dynamic teamResponsibilitiesManage a service delivery team or Day2 operation support for the contact centre solution (CCS).Serve as the focal point for Problem, Incident, and Change (ITSM) for contact centre critical applications (e.g., IVR, Genesys CTI/Engage, call recording, WFM).Oversee 20+ individual application Day2 support, adhering to company KPIs for application uptime and user satisfaction.Actively participate in and lead Contact Centre Application incidents (MIRT Participation).Review changes and cross impacts, and run meetings with central and CCS change coordination teams.Develop monitoring and automation to eliminate manual health checks using Dynatrace, ELK/Kibana, Power BI, and Cyara call monitoring systems.Conduct blameless post-mortems of major incidents to drive better cross-team collaboration.Gain full visibility into system health and proactively identify and remediate issues before SLAs are violated.Inform architectural design decisions to build more reliable systems based on resiliency principles.Develop non-functional requirements (NFR) during project scope to include in the DRS/Design document.Monitor the production environment by evaluating availability and taking a holistic view of system health.Build software and systems to manage platform infrastructure and applications.Improve reliability, quality, and time-to-market of our suite of software solutions.Measure and optimize system performance, anticipating customer needs and innovating for continual improvement.Provide primary operational support and engineering for multiple large-scale distributed software applications.Work effectively in an agile and 24x7 running production environment.Qualifications5+ years of contact center applications management leadership experience and 3+ years of people management experience with large corporates or financial industries.ITIL Foundation certification required; ITIL strategic leadership or managing professional certification is a plus.Bachelor’s degree in Computer Science or a related technical field involving systems engineering (e.g., Physics or Mathematics), or equivalent practical experience.Proven leadership in vendor and escalation management.Experience in supporting contact centre technologies using Genesys preferred. Managing any top-tier CCaaS solution is a plus.Expert understanding of the SDLC process and the ability to work with the dev team to provide feedback on runtime issues, solution sizing, and release planning.Experience with AWS Lambda, Azure, GitHub, OpenShift/container-based microservices, Amazon S3, Tomcat, and Apache web engines.Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.Proven experience with configuring and setting up practices for automated monitoring and dashboarding using Dynatrace, Cyara, ELK, etc.Note: Position is for Limitless Staffing's client that will remain undisclosed until applicant is selected for interview.Limitless Staffing is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, colour, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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Client Services Manager
3 weeks ago
Toronto, Canada SPRINT Senior Care Full time**Client Services Manager (Supporting Housing/Neighbourhood Care Teams)** **Position Type**: Full-time, Permanent **Report To**: Director, Home Care **Location**: Toronto **SPRINT Senior Care** began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support...
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Information Digital Delivery Senior Manager
7 days ago
Toronto, ON, Canada Webuild Full timePOSITION SUMMARY As the Senior Manager, Information Digital Delivery for the Ontario Line Project, you will assume a senior leadership role responsible for overseeing the digital delivery of project information and data management. You will ensure the seamless integration and management of digital tools, processes, and technologies to enhance project...
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Information Digital Delivery Senior Manager
1 week ago
Toronto, ON, Canada Webuild Full timePOSITION SUMMARY As the Senior Manager, Information Digital Delivery for the Ontario Line Project, you will assume a senior leadership role responsible for overseeing the digital delivery of project information and data management. You will ensure the seamless integration and management of digital tools, processes, and technologies to enhance project...
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Information Digital Delivery Senior Manager
3 weeks ago
Toronto, ON, Canada Webuild Full timePOSITION SUMMARYAs the Senior Manager, Information Digital Delivery for the Ontario Line Project, you will assume a senior leadership role responsible for overseeing the digital delivery of project information and data management. You will ensure the seamless integration and management of digital tools, processes, and technologies to enhance project...
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Information Digital Delivery Senior Manager
3 weeks ago
Toronto, ON, Canada Webuild Full timePOSITION SUMMARYAs the Senior Manager, Information Digital Delivery for the Ontario Line Project, you will assume a senior leadership role responsible for overseeing the digital delivery of project information and data management. You will ensure the seamless integration and management of digital tools, processes, and technologies to enhance project...
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Information Digital Delivery Senior Manager
3 weeks ago
Toronto, ON, Canada Webuild Full timePOSITION SUMMARY As the Senior Manager, Information Digital Delivery for the Ontario Line Project, you will assume a senior leadership role responsible for overseeing the digital delivery of project information and data management. You will ensure the seamless integration and management of digital tools, processes, and technologies to enhance project...
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Information Digital Delivery Senior Manager
1 week ago
Toronto, ON, Canada Webuild Full timeAbout Us: Webuild is an international construction company of civil engineering pioneers who have been at the forefront of the construction business for 120 years. We are a global player with Italian roots specializing in complex infrastructure: innovative and sustainable works that improve the lives of people. In over a century, we built some of the...
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Senior Service Delivery Manager
2 weeks ago
Toronto, ON, Canada Limitless Staffing Full timeATTENTION: LinkedIn is the only acceptable method to apply for this position. Limitless will contact the candidates selected. Please do not contact Limitless personnel via email or telephone. No other resumes will be considered using an alternative submission process.Our client is a well-established financial institution with a significant presence in North...
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Senior Service Delivery Manager
1 week ago
Old Toronto, Canada Limitless Staffing Full timeATTENTION: LinkedIn is the only acceptable method to apply for this position. Limitless will contact the candidates selected. Please do not contact Limitless personnel via email or telephone. No other resumes will be considered using an alternative submission process.Our client is a well-established financial institution with a significant presence in North...
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Senior Service Delivery Manager
2 weeks ago
Old Toronto, Canada Limitless Staffing Full timeATTENTION: LinkedIn is the only acceptable method to apply for this position. Limitless will contact the candidates selected. Please do not contact Limitless personnel via email or telephone. No other resumes will be considered using an alternative submission process.Our client is a well-established financial institution with a significant presence in North...
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Service Delivery Manager
2 months ago
Toronto, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
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Service Delivery Manager
2 days ago
Toronto, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
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Service Management Lead
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Toronto, Canada Amica Senior Lifestyles Full timeJob Description: **About Us** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to...
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Senior Manager, Service Delivery and Automation
2 weeks ago
Toronto, Canada Royal Bank of Canada> Full timeJob SummaryAs part of the CDO Shared Data Management Office (SDMO) team, The Senior Manager, Service Delivery and Automation you will build, lead, and inspire a cross-functional team to deliver product features and services while developing a team culture of ownership that reinforces the core values of RBC. You will be the responsible for digitization of key...
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Manager, Service Delivery
3 weeks ago
Toronto, Canada Girl Guides of Canada-Guides du Canada Full timeGirl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Manager, Service...
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Service Delivery Manager
2 months ago
Toronto, Canada University Pension Plan Full timeABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...
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Service Delivery Manager
1 week ago
Toronto, Canada University Pension Plan Full timeABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...
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Senior Manager, Service Delivery and Automation
2 weeks ago
Toronto, Canada RBC - Royal Bank Full timeJob SummaryAs part of the CDO Shared Data Management Office (SDMO) team, The Senior Manager, Service Delivery and Automation you will build, lead, and inspire a cross-functional team to deliver product features and services while developing a team culture of ownership that reinforces the core values of RBC. You will be the responsible for digitization of key...
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Service Delivery Manager
2 weeks ago
Toronto, Ontario, Canada University Pension Plan Full timeABOUT UPPUPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth,...
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Senior Manager, Newcomer Services
2 weeks ago
Toronto, ON, Canada Skills for Change Full timeJOB CLASSIFICATION: Senior Manager, Newcomer Services DEPARTMENT: Newcomer Services COMPANY: Skills for Change LOCATION: 791 St. Clair Ave West. Toronto, ON M6C 1B7 REPORTS TO: Director, Programs and Services CONTRACT TYPE: Permanent (Non-Unionized) HOURS: 35 hours per week (Monday-Friday) START DATE: ASAP COMPANY:Located on the traditional territories of...