Service Delivery Manager

2 weeks ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values, encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.

As a Service Delivery Manager in Sun Life's Agile Excellence Domain, you will be part of our exciting journey through our multi-year Digital Enterprise transformation with a focus on driving forward new ways of working, bringing Business, IT and Operations closer together in delivering Client Value.

We are looking for a senior Service Delivery Manager who can demonstrate skills and competencies with real-world work experience in this capacity - not just theory, courses or an academic certification. The awesome person who fills this role will need to be resilient and will influence and thrive in ambiguity.

The Service Delivery Manager is empowered to introduce better ways to help the team perform at its highest level and is responsible for ensuring the team lives agile values and principles. The incumbent will actively participate in developing and maintaining a high performing, self-organizing team. This includes clearing obstacles, establishing an environment where the team can be effective, ensuring a good relationship between the team, product owner and delivery, as well as others outside the team.

The Service Delivery Manager role is focused on optimizing the flow of value by ensuring consistent alignment to processes across a multi-team model. The role requires an ability to support, manage, and improve daily operations of the hub and associated teams.

**What will you do**:
As a Service Delivery Manager, you will work with a cross-functional leadership team to define and measure objectives, drive standardization of delivery practices across related teams and coordinate and facilitate scaled agile events related to prep, planning, monitoring and issue resolution. In this role you will also act as a thought partner, as well as championing the removal of impediments.
- Enable effective “day-to-day” of scaled environment (e.g., scaled agile events, platform delivery reporting, etc.)
- Drive integration, alignment and continuity of delivery across value streams
- Help solve organizational problems and facilitate problem-solving sessions
- Create a forum for discussing vision, goals, and Product Backlog items amongst the squads identifying internal and external dependencies
- Proactively identify and raise relevant issues for Executive sponsor support
- Collaborate with product owner and tech lead to triage incoming business and technical needs
- Own tracking and reporting on objectives & key results, financials, etc. for Executive audiences
- Help to develop & manage portfolio of large, complex deliverables following agile ways of working
- Track & report on resources & gaps
- Support preparation and own content for key scaled agile workshops & events (e.g., sponsor meetings)
- Has a continuous improvement mindset and actively identifies and implements process improvements
- Facilitates and oversees the release management process

Develop and nurture strong partnering relationships with Product Owners, Squads, and stakeholders:

- Develop strong partnerships with the Product Owner and the Squads (agile teams) to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
- Influence a wide range of stakeholders (i.e. Business, Delivery, IT) to remove impediments and maximize team output
- Support and educate the Product Owner and the Squads on agile principles and practices to preserve the team from external pressures which may inhibit its productivity
- Protect the Squad from outside interruptions and distractions
- Brings a high-energy and passionate outlook to the job and can influence those around them
- Able to build a sense of trust and rapport that creates a comfortable & effective workplace

**What will you need to succeed?**
- Strong leadership and communication skills with ability to communicate complex messages, trade-offs and tell a compelling story to a diverse group of stakeholder
- 5+ years experience as a senior Scrum Master
- Kanban Management Professional (KPM), Certified SASM or Certified SSM, Certified Scrum Master (CSM), Certified Scrum Coach (CSC) or ICAgile Certified Professional in Agile Coaching ( ICP-ACC), Certified SAFe Release Train Engineer ( RTE) an asset
- Experience in scaled Agile environments,

  • Courier/delivery Driver

    4 weeks ago

    Toronto, Canada Rybkorp Delivery Service Inc. Full time

    Job Description: - We are looking for Full time courier drivers to join our team immediately. - Hours are Monday to Friday 8-10 hours a day. 7am start. - We need responsible drivers with their own cars/vans, to deliver various types of packages from one location to another throughout the GTA and surrounding areas. **Requirements**: - Responsible &...

  • Service Delivery Manager

    2 weeks ago

    Toronto, Canada ASP Incorporated Full time

    SERVICE DELIVERY MANAGER Are you passionate about safety & security while seeking opportunities in management? For over two decades, ASP has been a pivotal player in the security and customer service sector across Canada. As a proud member of the ICTS Europe family, we benefit from a global presence in 22 countries, employing over 17,000 experts. Our team...

  • Manager, Service Delivery

    1 month ago

    Toronto, Canada OPTrust Full time

    Manager, Service Delivery Department: ITOS Type: Permanent Location: Toronto Posting Date: August 1, 2023 At OPTrust, _paying pensions today, preserving pensions for tomorrow_ is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust - from...

  • Manager, Risk and Insurance

    5 days ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Are you a dynamic and purpose-driven leader with a strong background in insurance and risk management? Are you seeking an opportunity to showcase your inclusive and collaborative leadership style within a motivated team? If you thrive in a fast-paced environment and are excited at the prospect of working at the centre of public service delivery in Ontario,...

  • Service Delivery Manager

    4 weeks ago

    Toronto, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Service Delivery Manager

    2 hours ago

    Toronto, ON, Canada Talent World Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? Can you think on your feet and remain calm in a critical situation? If so, TalentWorld is on the hunt for a savvy Aviation Screening Operations Manager in Moncton, to be a key contributor in a fast paced and ever-changing...

  • Team Manager, Procurement

    1 month ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Are you a results-oriented leader with a passion for relationship building? Are you ready for an exciting leadership opportunity? The Corporate Services Branch in the Infrastructure Technology Services within the Ministry of Public and Business Service Delivery (MPBSD) is seeking a collaborative leader to join their team as Team Manager, Procurement. The...

  • Junior Project Manager

    7 days ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    We are looking for a high-performing individual who has project management talents and aspires to work in an environment where they can help make an impact on delivering results. You are an individual who is detail oriented, has leadership capabilities, and is looking for an opportunity to thrive! If this sounds like you, join our successful and...

  • Delivery Manager

    1 month ago

    Toronto, Canada Kainos Full time

    **Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?** **Main purpose of the role & responsibilities in the business**: **DELIVERY MANAGER** As a Delivery Manager (Manager) at Kainos, you will be responsible...

  • (Canada) Service Delivery Manager

    4 weeks ago

    Toronto, ON, Canada Thomson Reuters Full time

    (Canada) Service Delivery Manager (Contract) Contract (5 months 27 days) Published 3 days ago itsm ITIL Foundation The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for service...

  • (Canada) Service Delivery Manager

    3 weeks ago

    Old Toronto, Canada Thomson Reuters Full time

    (Canada) Service Delivery Manager (Contract) Contract (5 months 27 days) Published 3 days ago itsm ITIL Foundation The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for...

  • (Canada) Service Delivery Manager

    4 weeks ago

    Old Toronto, Canada Thomson Reuters Full time

    (Canada) Service Delivery Manager (Contract) Contract (5 months 27 days) Published 3 days ago itsm ITIL Foundation The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for...

  • (Canada) Service Delivery Manager

    4 weeks ago

    Old Toronto, Canada Thomson Reuters Full time

    (Canada) Service Delivery Manager (Contract) Contract (5 months 27 days) Published 3 days ago itsm ITIL Foundation The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for...

  • Manager, Service Delivery

    4 weeks ago

    Toronto, Canada CATSA ACSTA Full time

    Summary of responsibilities: The Manager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined...

  • Delivery Manager

    4 weeks ago

    Toronto, Canada CB Canada Full time

    Delivery Manager On behalf of our client in the Banking Sector, PROCOM is looking for a Delivery Manager. Delivery Manager – Job Description Project to support the Real Time Rail (RTR) Project Currently in the middle of the project RTR will provide a platform for innovation to allow Payments Canada members to offer new ways for Canadians and Canadian...

  • Distribution Specialist

    4 weeks ago

    Toronto, Canada Delivery Ink Full time

    Company Description Delivery Ink operates the largest newspaper distribution network in Canada. We provide best-in-class services for print publishers in Ontario, making daily deliveries to hundreds of thousands of households in the province. **Our Commitment To Diversity** We strive to be a leader in building and cultivating an employee community framed...

  • Service Delivery Manager

    5 days ago

    Toronto, Canada Diversified Full time

    Service Delivery Manager What part will you play? The Service Delivery Manager, is a hands-on technical leader who coordinates all the onsite technical details, activities and resources required to successfully execute the client’s specific live events in a creative, engaging, technologically sound and budget-friendly manner. The environment consists of...

  • Customer Service Rep Delivery Driver

    1 month ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Service Delivery Consultant

    4 weeks ago

    Toronto, Canada Simcorp Full time

    About us: At SimCorp, Delivery Management roles within Platform-as-a-Service (PaaS) Operations, are process/operations specialist tasked with leading the deployment, testing, integration, and daily operation of our cloud hosted platforms running SimCorp Dimension. We take the reins of running, upgrading, and managing services so that our clients can focus...

  • Manager, Service Delivery

    6 days ago

    Toronto, Canada Canadian Air Transport Security Authority Full time

    The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Toronto International Airport (YYZ). This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and...