Coordinator - Communities and Social Performance

3 weeks ago

Surrey BC, Canada Fraser Health Full time

The salary range for this position is CAD $33.Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
We are committed to planetary health,we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor .


The Coordinator, Home Support Scheduling is responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff and stakeholders. Maintains quality assuranceto ensure effective and efficient operations anddevelops statistical and various operational reports that help inform quality improvement recommendations.
Coordinates and oversees the centralized scheduling of Community Health Workers that provide clients with home support services within the service area.
# Manages designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
# Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels,and use of technology. Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
# Conducts audits related to the scheduling of home health services information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations on data quality and system process improvements.
# assists and/or undertakes a variety of projects as assigned by the Manager, Clinical Operations.


Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience. Must have three (3) years Procura desktop training and scheduling.
Professional/Technical Capabilities
Strong skills in manipulating large amounts of data.
Understanding of quality assurance processes and ability to educate staff on quality improvement changes.

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