Customer Service Agent

2 weeks ago


Moncton NB, Canada VitalAire Canada Inc Full time

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
*VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.
VitalAire is currently recruiting a highly energetic and motivated Customer Service Agent (Care Coordinator) for our Moncton Customer Care Center. The Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
* Identify customer needs, clarify information, research issues and provide resolutions
* Creates and updates customer electronic files for Customer Management and scheduling systems
* Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
* Handling customer complaints; receiving and reporting incidents in the electronic systems
* Performs other Customer Service related activities as required
High School Diploma - background or experience in Customer Service/Medical Office
* Google Docs, Sheets, Gmail applications and Microsoft applications
* Strong experience with data management
* Marketing and Sales skills are an asset
* Bilingual is an asset
_*Competitive total rewards*: Salary, bonus, flex benefits & pension plan
* *Accommodations are available on request for candidates taking part in all aspects of the selection process. Our Differences make our Performance*
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Job Types: Full-time, Permanent
Do you have experience in the medical field?
Customer service: Language:
* French (preferred)



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