Bilingual Customer Service Representative(English and French)

1 week ago


Moncton NB, Canada HCLTech Full time

*Qualification:*· Graduate in any Stream. (Commerce Graduates would be preferred)*Desired Skills:*· Good knowledge of Customer Service· Excellent communication skills· Ability to comprehend, assess and analyze the customer’s issue and provide appropriate resolution· Ability to collaborate effectively with team members or other departments*Technical Skills:*· Working knowledge of SAP/ Oracle, Workflow tools, MS Office*Language Proficiency*:· Excellent Canadian French & English- Writing/Listening/Speaking*Shift Time*:· 11am - 8pm_*Roles and Responsibilities:*_· Handle customer interactions (telephonic / electronic)· Maintain quality of customer interaction through empathic listening, comprehension, accurate analysis of the customer’s need and providing resolutions within defined timelines· Coordinate and collaborate with other departments to resolve disputes per agreed timelines· Ensure all service requests are handled in accordance to agreed metricsJob Type: Full-timePay: $17.00-$18.00 per hourExpected hours: 37.5 per weekSchedule:* Monday to Friday* Morning shiftEducation:* Secondary School (required)Experience:* Customer Service: 3 years (required)* knowledge of SAP/Oracle, workflow tools, and MS Office: 1 year (required)Language:* Excellent French and English (required)



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