Customer Care Agent

3 weeks ago


Moncton, Canada Cloud5 Communications Full time

Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._

**Cloud5 is the leading communications technology and services provider to customer
- centric brands across the Americas. The companys fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The companys 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.**

The Customer Care Agent responds to and manages complaints and escalations from our client's guests. You are responsible for managing escalations relating to our client's facilities, services, problem tickets, and providing feedback to upper management regarding customer issues. The Customer Care Agent also strives to solve customer problems, improve customer service, and maintain and/or improve our client's brand.

**Responsibilities and Duties**
- De-escalate Guests when required with white glove service
- Maintain tickets and escalations, follow tickets to completion
- Provide feedback on potential issues and follow up processes
- Flag any potential legal issues
- Maintain service level standards; including follow up timeline
- Maintain up-to-date knowledge of client promotions
- Complete all assigned training as necessary

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.
- Exceptional communication skills both written and verbal
- Proficient customer service style that flexes according to level of Hotel Tier
- Must be able to speak and read English fluently
- Have excellent interpersonal skills and the ability to organize simultaneous tasks
- Excellent organizational, problem solving and decision-making skills
- Ability to work in a fast-paced environment with tight deadlines
- Ability to work as a member of a team
- High School diploma or equivalent
- Must consent to and pass a criminal record check
- Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
- Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit)

**Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.**

**Cloud5 Communications will never ask you to exchange money or purchase anything like a credit report in order to join our company. If you are being asked to send money in exchange for a job offer, do not comply as the request is fraudulent.



  • Moncton, Canada Air Liquide Full time

    At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests,...


  • Moncton, Canada G-Force Cable Full time

    **Overview** G-Force Cable, a leading provider of telecommunications and cable services, is seeking a dedicated and customer-focused Customer Service Agent to join our team in Aiken, SC. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with service inquiries, technical issues,...


  • Moncton, Canada VitalAire Canada Inc Full time

    At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests,...


  • Moncton, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Excellent opportunity for a Bilingual (English/Spanish) position...


  • Moncton, Canada Cloud5 Communications Full time

    _Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Excellent opportunity for a Bilingual (English/Spanish) position...

  • Guest Service Agent

    4 weeks ago


    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **No Exception Must be Bilingual in French & English**. The Guest Service Agent is the first person our guests come in contact with so it is important for our agents to be pleasant and professional when welcoming guests on arrival. The hotel industry is a fun and exciting place where you have many opportunities for growth and management. Some of the tasks...

  • Reception Agent

    1 week ago


    Moncton, Canada Accor Hotels Full time

    Company Description Join us at Accor, where life pulses with passion! As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...


  • Moncton, Canada AM ESI LLP Full time

    **Job Title: Customer Service Representative** **Language: English & French** **Pay Rate: $20/Hr.** **Duration: Full time** **Location: Moncton, NB (onsite)** Position Summary: The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries. Core...


  • Moncton, Canada 360insights Full time

    Customer Service Representative What will you be doing? The 360insights Customer Care Professional, offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles: - Unbelievable experience for our clients -...


  • Moncton, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...

  • Guest Service Agent

    2 weeks ago


    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **Must Be Bilingual in French & English**. The Guest Service agent is the first person our guests come in contact with so it is important for our staff to be pleasant, professional individuals who will provide a great welcome to our guests on arrival. Some of the tasks are as follows; Greeting guests, take, cancel and change room reservations, provide...

  • Front Desk Agent

    4 weeks ago


    Moncton, Canada Days Inn & Suites Moncton NB Full time

    **Job Overview** **Duties** - Greet guests upon arrival with a warm and friendly demeanor. - Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. - Handle guest inquiries and resolve any issues or complaints in a timely manner. - Maintain knowledge of hotel services, amenities, and local attractions...


  • Moncton, Canada Zayzoon Full time

    WHO WE AREAt ZayZoon, we are on a mission to save ten million hardworking employees ten billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.We offer a variety of financial wellness services like earned wage access, that allows employees to access their earned...

  • Allstate Sales Agent

    3 weeks ago


    Moncton, Canada Allstate Canada Full time

    Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Hybrid 4 Days in Office and 1-day WFH **Benefits Of Becoming an Allstate...


  • Moncton, Canada 360insights Full time

    Description Customer Care Professional Base salary CAD 17.55/hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...


  • Moncton, Canada Hyatt Place Full time

    **Hyatt Place **in **Downtown Moncton** is looking for **Front Desk Agents and Night Auditors **to join their team! **As a Front Desk Agent, you will**: - Provide excellent guest service to all hotel guests. - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal...


  • Moncton, Canada Accor Hotels Full time

    Company Description Our team is growing again! Are you passionate about Luxury Customer Care, problem solving and helping others? Do you enjoy learning new technology and processes? Are you interested in providing exceptional service for our luxury Accor hotels worldwide, using your problem solving skills to deliver best in class service for our guests? If...


  • Moncton, Canada HCLTech Full time

    **About HCL**: Over the past decade, HCL has been one of the fastest growing technology companies in the world. What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered -...


  • Moncton, New Brunswick, Canada Zayzoon Full time

    **Join Our Remote Team**We're a fully remote company looking for a talented Remote Customer Care Expert to join our Customer Care team. As a strategic strength in our business, our team plays a critical role in delivering exceptional experiences for our customers.This role requires strong communication skills, emotional intelligence, and analytical...


  • Moncton, Canada Accor Full time

    Company DescriptionOur team is growing again! Are you passionate about Luxury Customer Care, problem solving and helping others? Do you enjoy learning new technology and processes? Are you interested in providing exceptional service for our luxury Accor hotels worldwide, using your problem solving skills to deliver best in class service for our guests? If...