Customer Success Associate

3 weeks ago

Canada Samsara Full time

Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner. In this role, you’ll help us manage our growing cohort of Canadian customers, ensuring that we are building scalable Customer Success programs tailored to the needs of our regionalized customers.
Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Many of our customers are bilingual, so candidates with both English and French proficiency are preferred.
Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
At Samsara, we win together, celebrate together and support each other. Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
2-3+ years of experience in a Customer Success, account management, or strategic consulting role. This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
~ Experience assisting or working with technical products
~ Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
~ Bachelor’s degree from a 4-year institution
~ Fluent in English and French

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