Customer Success Associate

3 weeks ago


Canada Trantor Inc. Full time

[vc_row][vc_column][vc_wp_text]

About Trantor

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets.

Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.

Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners

Please visit us at:

Key Responsibilities of the Role:

  • Endpoint protection troubleshooting
  • Develop and maintain good communications and working relationships with teams and external clients
  • Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
  • Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Expand adoption of our product by utilizing new features and developing additional innovative use cases

What it takes to catch our eye

  • 2-5 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
  • Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto Cortex XDR, Crowd Strike or Cisco AMP (preferably any one of these or equivalent tools)
  • Experience as a Security Incident Responder or SOC analyst
  • Familiarity with cloud technologies, providers (GCP, AWS, Azure), use-cases
  • Networking experience in TCP/IP, OSI Model, troubleshooting, analysis
  • Desire to have customer-facing experiences
  • Basic Linux system administration & troubleshooting experience
  • The ability to troubleshoot and maintain scripts in Python is a plus
  • Good written and verbal communication skills
  • BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent
  • AWS/Azure/GCP certifications would be an added advantage

[/vc_wp_text][/vc_column][/vc_row]

#J-18808-Ljbffr

  • Canada Vircom Full time

    Company Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...


  • Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Canada Everything Full time

    Home Jobs Associate Customer Success Manager Mid Market Remote Jobs In Birmingham United States Associate Customer Success Manager, Mid-Market (Remote) Jobs in Birmingham, United States Home Jobs Associate Customer Success Manager Mid Market Remote Jobs In Birmingham United States Associate Customer Success Manager, Mid-Market (Remote) Jobs in...


  • Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...


  • Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...


  • Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...


  • Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...


  • Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...


  • Canada CloudMD Full time

    **Who We Are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...


  • Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...


  • Canada Pragma Full time

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Canada Pragma Full time

    About Pragma Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and...


  • Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...