Technicien Help Desk
4 weeks ago
En tant que Technicien Help Desk Informatique , vous serez responsable de fournir un support technique de qualité aux utilisateurs internes et externes, contribuant ainsi au bon fonctionnement des systèmes informatiques de l'entreprise et de nos clients. Vous travaillerez en étroite collaboration avec l'équipe IT pour résoudre les problèmes, répondre aux demandes d'assistance et garantir la continuité des opérations.
Responsabilités principales :
Support Technique :
- Répondre aux appels, courriels et tickets de support technique de manière professionnelle et efficace.
- Diagnostiquer et résoudre les problèmes matériels et logiciels des utilisateurs.
- Assurer le suivi des incidents pour garantir leur résolution complète et la satisfaction de l'utilisateur.
Assistance Utilisateur :
- Fournir un support technique aux utilisateurs pour les applications bureautiques, les logiciels spécialisés et les équipements informatiques.
- Guider les utilisateurs dans l'utilisation des systèmes et résoudre les problèmes d'accès.
Documentation et Rapports :
- Maintenir une documentation précise des procédures de résolution de problèmes et des solutions fréquentes.
- Préparer des rapports périodiques sur les tendances des incidents et les performances du Help Desk.
Collaboration :
- Collaborer avec les équipes informatiques internes pour résoudre des problèmes plus complexes.
- Participer à des projets liés à l'amélioration des processus du Help Desk.
Formation :
- Former les utilisateurs sur les bonnes pratiques informatiques et les mesures de sécurité.
Compétences requises :
- Excellentes compétences en communication verbale et écrite.
- Connaissance de Office 365
- Connaissace de ConnectWise (Atout)
- Solides connaissances techniques en matière de matériel, de logiciels et de réseaux.
- Capacité à résoudre rapidement les problèmes et à travailler de manière autonome.
- Expérience pratique dans l'utilisation de logiciels de gestion des tickets et des systèmes d'exploitation courants.
- Compréhension des principes de base de la sécurité informatique.
Formation et Expérience :
- Diplôme d'études collégiales ou expérience équivalente.
- Expérience préalable dans un rôle de support technique ou de Help Desk.
-
Air Canada Jobs in Montreal
4 weeks ago
Montréal, QC, Canada Air Canada Full timeJob Description: The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport Amadeus/Altea DCS users worldwide and E-ticket partners when required. Provide day of oversight of ops and act as a point of contact for the Airport Service Help Desk coordinators providing assistance and technical expertise to on shift team. [ads1] Job...
-
Bilingual Service Desk Support Technician
1 month ago
Québec, Canada Asset Inventories Inc. Full time**Asset Inventories** is hiring for a **Service Desk Support Technician**, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems. **Responsibilities**: - Provides technical support to end-user in America region via phone, live chat, or in-person. - Provides...
-
FX Head of Desk
1 month ago
Montréal, QC, Canada Ebury Full timeFX Head of Desk Location: Ebury Montreal - full time office based Our Heads of Desks (HoD) are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people. A HoD is a leader, someone who sets...
-
Technicien en Ressources Humaines
4 weeks ago
Québec, Canada Logistec Corporation Full time**BELLE OPPORTUNITÉ DE CARRIÈRE CHEZ LOGISTEC** - Vous désirez vivre une nouvelle expérience RH dans le domaine maritime ? _Votre place est avec la famille LOGISTEC en tant que **Technicien (e) Ressources Humaines** pour un contrat de 4-5 mois. **Saisissez cette opportunité et venez faire de grandes choses avec nous**! **À quoi ressemble vos...
-
Business Development Manager
4 weeks ago
Québec, Canada MindGeek Careers Full timeWe are looking for an up and coming sales leader who is hungry and eager to make an impact. The Business Development Manager will be responsible for helping a team of Business Development Representatives generate new sales opportunities in key and emerging markets. This team plays a critical role in ensuring the success of its customers and the lead will...
-
Technicien Électrique, Bancs D’essai Phil
4 weeks ago
Québec, Canada Opal-RT Full timeEnglish version will follow._ **OPAL-RT Technologies recherche un Technicien Électrique, bancs d’essai PHIL.** **À propos d’OPAL-RT Technologies**: Imaginez travailler pour une entreprise qui compte parmi ses clients la NASA, Bombardier, ABB, EMBRAER, MIT, GE, Ford, GM, NREL et Hydro-Québec! OPAL-RT s’est donné comme ambitieux défi de...
-
Order Picker
1 month ago
Québec, Canada The Home Depot Canada Full time**Full-Time, Temporary Position** As an **Order Picker**, you will help continue to grow our online business and customer relationships by taking online customer orders and picking the product ready for customer pick-up or delivery in a timely manner. **Position Responsibilities**: - Pick, organize and verify orders for delivery or pick-up - Utilize...
-
Marketing Summer Student
6 days ago
Québec, Canada Novartis Full timeHelp conduct marketing material audit using desk research and internal/external interviews, and provide recommendations for effectiveness of current materials, alignment to strategy, and take forward development of updating marketing materials accordingly with the support of the Brand Manager. **Commitment to Diversity & Inclusion**: - Novartis is...
-
Virtual Systems Administrator
2 weeks ago
Montréal, QC, Canada Lightspeed Full timeWe’re looking for a Saas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems,...
-
Virtual Systems Administrator
1 week ago
Montréal, QC, Canada Lightspeed Full timeWe’re looking for a Saas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems,...
-
Technicien de maintenance sur site
2 weeks ago
Montréal, QC, Canada IQVIA LLC Full timeTechnicien de maintenance sur site / Field Service Technician - Montreal page is loaded Technicien de maintenance sur site / Field Service Technician - Montreal Apply locations Montreal, Quebec, Canada time type Part time posted on Posted Yesterday job requisition id R1421824 We welcome you to apply if interested! You will be asked to create an account,...
-
IT Network Admin
4 weeks ago
Québec, QC, Canada Invisionstaffing Full timeJobdescription InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leading non-profit organization looking to hire a...
-
Technicien d'atelier
4 weeks ago
Québec City, Canada Solotech Full timeAgences : veuillez consulter notre site web pour savoir comment procéder. Pourquoi Solotech ? Pour faire passer ta carrière au niveau supérieur. Leader mondial dans les domaines de la solution événementielle, de l'intégration de systèmes et technologie virtuelle , notre équipe se compose de plus de 2 000 personnes passionnées. Notre ambition...
-
Network Administrator
4 weeks ago
Québec, QC, Canada Invisionstaffing Full timeJobdescription InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leading non-profit organization looking to...
-
Assistant Rooms Operations Manager
2 weeks ago
Québec City, Canada Delta Hotels & Resorts Full timeJOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the...
-
Technicien(ne) maintenance
2 weeks ago
Montréal, QC, Canada Four Seasons Hotels Ltd Full timeTechnicien(ne) maintenance (nuit) / General Maintenance (overnight) page is loaded Technicien(ne) maintenance (nuit) / General Maintenance (overnight) Apply locations Montreal time type Full time posted on Posted 2 Days Ago job requisition id REQ10313352 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who...
-
Assistant Rooms Operations Manager
4 weeks ago
Québec, Quebec, Canada Delta Hotels Quebec Full timeAdditional Information Français : ass. directeur hébergementJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that focuses on supporting...
-
Assistant Rooms Operations Manager
4 weeks ago
Québec, Quebec, Canada Marriott International Full timeAdditional Information Français : ass. directeur hébergementJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the...
-
Digital Account Coordinator
4 weeks ago
Québec, QC, Canada Beklever Full timeDigital Account Coordinator DESCRIPTION: ABOUT KLEVER Launch your career with Klever Programmatic Inc, the fastest growing programmatic trading desk in Canada! We are a full service integrated programmatic advertising company that makes digital media campaigns work for agencies and brands. We are looking for a determined Digital Marketing Coordinator to...
-
Accounting Secretary
4 weeks ago
Québec, Canada Accombatax Full time**About us** Accombatax is a dedicated accounting firm based in the heart of Montreal. Our mission is to provide high-quality, personalized accounting services to businesses and individuals. We understand that every client's financial landscape is unique, and we pride ourselves on tailoring our services to meet each client's specific needs. Our team of...