Assistant Rooms Operations Manager

Found in: beBee jobs CA - 1 week ago

Québec, Quebec, Canada Delta Hotels Quebec Full time
Additional Information Français : ass. directeur hébergement
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities


• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.


• Runs and reviews critical information contained in room operations reports.


• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.


• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.


• Operates all department equipment as necessary and reporting malfunctions.


• Ensures employees have the proper supplies and uniforms.


• Understands night audit procedures and being able to comprehend and utilize reports as necessary.


• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget


• Supervises same day selling procedures to maximize room revenue and property occupancy.


• Verifies accuracy of room rates to maximize revenue opportunities


• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.


• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.


• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience


• Participates as needed in the investigation of employee and guest accidents.


• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities


• Provides support for operational functions as necessary.


• Trains staff and monitoring adherence to all relevant policies and procedures.


• Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.


• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.


• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.


• Empowers employees to provide excellent customer service within guidelines.


• Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.


• Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.


• Communicates performance expectations employees in accordance with job descriptions for each position.


• Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.


• Coaches, counsels and encourages employees.


• Participates in employee progressive disciplinary procedures as required.


• Handles employee questions and concerns.


• Participates in an ongoing employee recognition program.


• Effectively schedules employees to business demands and tracks employee time and attendance.


• Assists in performing the payroll function.


• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

The salary range for this position is $45,000.00 to $60,703.00 annually.



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Assistant Rooms Operations Manager

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Marriott International Full time

    Additional Information Français : ass. directeur hébergementJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the...

  • Front End Assistant Manager

    Found in: beBee jobs CA - 5 days ago

    Québec, Quebec, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...

  • Global Operations Manager Services

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Hitachi Careers Full time

    Description For our Transformers Business Unit we are looking for Global Operations Manager Services (f/m/d).Responsible for defining the Manufacturing Process Definition & Improvement focuses on manufacturing/service and operational improvement and cost savings to improve the organization's profitability and efficiency including Analyze designs, methods...

  • Clin Operations Coordinator

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Syneos Health Full time

    Description Clinical Operations Coordinator Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to...

  • Group Housing Coordinator

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Marriott International Full time

    Job Number Job Category ReservationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs,...

  • Housekeeper

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Additional Information Pay: $ $22.50 / hourJob Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with...

  • Assistant Director of Finance- Quebec

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Hilton Full time

    The beautiful Hilton Quebec is located across from Old Quebec City, a UNESCO Word Heritage site. We are connected to the Centre des congrès de Québec and have the largest ballroom in the city. They are looking for an Assistant Director of Finance to join their amazing team. This is a great opportunity to work for Hilton and grow your career in hotel...

  • Housekeeper

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Marriott International Full time

    Additional Information Pay: $ $22.50 / hourJob Number Job Category Housekeeping & LaundryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with...

  • Real Estate Manager

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Cogir (Québec) Full time

    We are Cogir Immobilier, a creative and essential company in the real estate sector for 25 years. Humans are at the heart of our mission to 'Make Meaning of Real Estate'. We find them at the base of our culture and we make them our priority. With us, people are present in everything: it is a colleague, a client, a partner, a relationship and above all, it is...

  • Sample Management Specialist I

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Syneos Health Full time

    Description Sample Management Specialist I Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to...

  • Banquets Houseperson

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    POSITION SUMMARY Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned...

  • Steward

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Additional Information Pay : $ $22.16/HourJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing...

  • Reservations Agent

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Additional Information Pay : $23.58/h - $26.20/hJob Number Job Category ReservationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Field Nurse Case Manager

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Bayshore HealthCare Full time

    The Bayshore Specialty Rx French Field Nurse Case Manager will be a single point of contact for physicians. They will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to...

  • Assistant Cook

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Jardins Le Flandre Full time

    Le Jardins Le Flandre offers a friendly working environment, a warm atmosphere and a quality of life Working in a residence is more than a professional experience, it is a life experience and rewarding responsibilities with a golden clientele We offer stable hours, advantageous conditions and the opportunity to make a significant difference in the daily life...

  • Préposé(e) aux Ventes/Sales Associate

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.Roots is not only a brand, it's a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • Front desk agent

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Hôtel Travelodge Québec Full time

    Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8Status: Part-timeSchedule Type: Evening and weekendSalary: $20.38 per hourLocated at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate...

  • Senior Clinical Education Consultant Canada

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Fortive Corporation Full time

    The Sr. Clinical Education Consultant will implement a clinical strategy tailored to Canada in support of ASP's business objectives. The consultant will identify, develop and deliver clinical presentations to healthcare professionals at the local, regional and national level. Partnering with key professional representatives at society annual meetings to...

  • Senior Project Manager at HVDC

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Hitachi Careers Full time

    Description HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, that develops, manufactures, and sells DC transmission systems on a global market. HVDC technology is used for example to transmit Power over long distances, on overhead lines or via submarine cables.You will work in a large HVDC project being responsible for the local...

  • Senior Transformation Project Manager

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada NES Fircroft Full time

    Our Client, a large reputable company is currently looking for a Senior Transformation Project Manager to work a 15 month contract in Montreal, Quecbec.The Senior Transformation Project Manager is responsible to define and execute projects that drive business results across Parts and Procurements teams relating to Digitalization, Source Transfer Projects and...