Bilingual Service Desk Support Technician

1 month ago

Québec, Canada Asset Inventories Inc. Full time

**Asset Inventories** is hiring for a **Service Desk Support Technician**, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems.

**Responsibilities**:

- Provides technical support to end-user in America region via phone, live chat, or in-person.
- Provides resolution to clients by identifying problems, researching, and guiding clients through corrective steps.
- Create technical references by writing and maintaining documentation.
- Participates in end-user device upgrade.
- Help implement new security policies and other IT operations.
- Improving knowledge by participating in cross-training, collaborating with other teams, and other IT-related projects.

**Work Hours & Benefits**:

- Various shift time available as team provide support during business hours (8-hour shift, M-F)
- Possibility of overtime after hours and weekends as required
- Collaborate with brilliant minds on other teams
- Ability to work from home and on-site
- Opportunity to participate in IT-related projects and tasks, developing professional skillsets.

**Help Desk Qualifications & Skills**:

- Minimum 2 year in customer service
- Experience with support & troubleshooting over the phone
- Demonstrate excellent problem-solving skills
- Ability to communicate professionally verbally & in written form.
- Experience with Windows OS & Office 365 Suite
- Experience with MDM solutions (Intune on iOS & Android)
- Ability to work independently or in small groups, in a high-pressure, dynamic environment.
- Self-motivated with strong initiative to succeed, ability to maintain focus and productivity in times of change.
- Passionate with technology in business
- Bilingual English/French

**Education & Experience Requirements**:

- University or College Diploma in Technology/Computer Science or related field
- Prior information technology or end-user support experience preferred
- Experience with ITIL methodology
- Other IT-related certifications are a plus; but not required
- Prior experience working in a Bank are a plus; but not required

If you’re a great fit to the team, we would like to hear from you

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Banking industry: 1 year (preferred)
- Software troubleshooting: 2 years (preferred)
- Customer service: 2 years (preferred)
- IT related: 2 years (required)

**Language**:

- French (required)

Work Location: One location

Expected start date: 2023-05-01

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