Current jobs related to Technical Specialist - Toronto ON - International Financial Data Services

  • Field Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Field Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Field Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Field Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Technical Application Specialist

    1 week ago

    Old Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryKNG Technical Inc. is seeking a highly skilled Technical Application Specialist to join our team. As a Technical Application Specialist, you will be responsible for providing technical support and training to customers on our diagnostic products.Key ResponsibilitiesOn-Site Application Studies: Perform on-site application studies and lab...

  • Technical Application Specialist

    1 week ago

    Old Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryKNG Technical Inc. is seeking a highly skilled Technical Application Specialist to join our team. As a Technical Application Specialist, you will be responsible for providing technical support and training to customers on our diagnostic products.Key ResponsibilitiesOn-Site Application Studies: Perform on-site application studies and lab...

  • Technical Specialist

    3 weeks ago

    Toronto, Ontario, Canada Microsoft Canada Full time

    Overview The main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase and use our technology. The TS is expected to be able to both own and win customers' technical decisions, as well as find new opportunities through their contacts and engagements for sales specialists to pursue. As a TS , you work within...

  • Technical Specialist

    3 weeks ago

    Toronto, Canada Microsoft Canada Full time

    Overview The main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase and use our technology. The TS is expected to be able to both own and win customers' technical decisions, as well as find new opportunities through their contacts and engagements for sales specialists to pursue. As a TS , you work within...

  • Technical Specialist

    2 months ago

    Toronto, Ontario, Canada Microsoft Canada Full time

    OverviewThe main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase and use Microsoft technology and cloud services. The TS is expected to both own and win customers' technical decisions, as well as find new opportunities through their contacts and engagements for Sales Specialists to pursue. As a TS, you...

  • Technical Specialist

    2 months ago

    Toronto, Ontario, Canada Microsoft Canada Full time

    OverviewMicrosoft's Commercial Solution Area (CSA) sets the sales strategy, leads technical sales, and operations as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. Azure Infrastructure is the foundational Commercial Solution Area (CSA) for both Azure and Microsoft. Our organization accelerates Secure Migrations...

  • Technical Specialist

    3 months ago

    Toronto, Canada Vector Institute Full time

    Technical Specialist We are seeking a Technical Specialist to join our growing Business Computing team in Toronto. The organization is growing and has recently moved into a newly built office at the Schwartz Reisman Innovation Campus in downtown Toronto. This position will play a key role in supporting our user community, maintaining our business computing...

  • Technical Specialist

    3 months ago

    Toronto, Canada Vector Institute Full time

    **JOB DESCRIPTION** **Technical Specialist** *** *** We are seeking a **Technical Specialist** to join our growing Business Computing team in Toronto. The organization is growing and has recently moved into a newly built office at the Schwartz Reisman Innovation Campus in downtown Toronto. This position will play a key role in supporting our user...

  • SmartPlant P&ID Specialist

    4 weeks ago

    Toronto, Ontario, Canada Firebag Technical Solutions Full time

    Firebag Technical Solutions - SmartPlant P&ID Specialist Firebag Technical Solutions, a prominent Consulting Engineering Firm within the Oil and Gas sector, is seeking a skilled SmartPlant P&ID Specialist to enhance our project delivery. Key Responsibilities:Facilitate technical requirements gathering and client consultations for new SmartPlant P&ID...

  • SmartPlant P&ID Specialist

    4 weeks ago

    Toronto, Ontario, Canada Firebag Technical Solutions Full time

    Firebag Technical Solutions - SmartPlant P&ID Specialist Firebag Technical Solutions, a prominent Consulting Engineering Firm in the Oil and Gas sector, is seeking a skilled SmartPlant P&ID Specialist to enhance our project outcomes. Key Responsibilities:Facilitate technical requirements gathering and client consultations for new SmartPlant P&ID...

  • Technical Support Specialist

    5 days ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Booster Prep Inc.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.Key...

  • Technical Support Specialist

    5 days ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Booster Prep Inc.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.Key...

  • Technical Support Specialist

    3 days ago

    Toronto, Ontario, Canada 10637564 CANADA INC. Full time

    Job Title: Technical Support Specialist At 10637564 CANADA INC., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Responsibilities: * Respond to user inquiries and provide timely and effective solutions to...

  • Technical Support Specialist

    3 days ago

    Toronto, Ontario, Canada 10637564 CANADA INC. Full time

    Job Title: Technical Support Specialist At 10637564 CANADA INC., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Responsibilities: * Respond to user inquiries and provide timely and effective solutions to...

  • Technical Specialist

    3 months ago

    Toronto, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Technical Specialist to join our Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers’ drive to modernize the tech stacks...

  • Technical Specialist

    3 months ago

    Toronto, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a **Technical Specialist** to join our Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers' drive to modernize the tech...

Technical Specialist

4 months ago

Toronto ON, Canada International Financial Data Services Full time €4

Technical Specialist - Operations
Permanent

30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada

Job Description

Who we are
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. With employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada, Ireland, and Luxembourg are 50/50 joint ventures between Boston-based State Street Corporation, one of the world's leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS
Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We'll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you'll be able to realize your full potential.

Role Overview

The incumbent's primary focus is to strive towards effective delivery commitments to our clients. The main objectives of this role will be to develop a positive client experience by understanding and responding to our clients' enquiries professionally and accurately. As the primary point of contact for our clients, the Technical Specialist must provide exemplary customer service as well and recognize opportunities to proactively position IFDS' services to meet and exceed our clients' needs. If you want to be part of a culture that values and fosters team unity, builds rapport with our clients and works closely with our fellow business partners then consider working at IFDS.

Role Responsibilities

  • Actively and effectively manages the day-to-day customer service delivery model for assigned clients by:
  • Focusing on building and fostering positive client relationships as related to our service level agreements
  • Liaise with client contact(s) and internal teams to facilitate client service requirements
  • Execute all domestic trade instructions from standard to complex (high dollar) transactions
  • Able to execute all steps of the processing lifecycle, comprising of all work types from medium to high complexity. - high (high dollar transactions; simple and complex work types
  • Manage multiple client inbound/outbound calls and emails, provide resolution to brokers pertaining to account and fund information, issue resolution trade details and review/signoff of reports
  • Participates in special projects as assigned
  • Provides effective reporting to meet both internal and client requirements by:
  • Working with management and clients to enhance or improve reporting needs as required
  • Providing regular reporting on key service performance and quality metrics
  • Analyzing data to ensure quality and accuracy of trades
  • Identifying issues that may require additional resources / subject matter expertise and escalating accordingly
  • Take ownership of specific requests/issues to ensure end to end support is followed
  • Monitor queues to ensure timely resolution of requests is meeting SLA's and in good order
  • Making recommendations to enhance and support needs of the business
Minimum Qualifications
  • Minimum 3 years' experience in the financial services back office
  • Post-secondary education in a related discipline
  • Previous experience in a service oriented environment; strong client focus
  • Excellent interpersonal skills
  • Solid written and verbal communication skills
  • Ability to communicate complex business and technical concepts plainly and simply
  • Very strong ability to organize and prioritize work. Ability to work on multiple and changing priorities within specified timeframes
  • Able to co-ordinate and operate in occasionally stressful situations in resolving the client's issues
  • Team Player, able to work in a team environment with shared goals and accountabilities
  • Highly analytical with a high degree of attention to detail to ensure 100% accuracy on all transactions
  • Strong research / information gathering / analytical and problem-solving skills - takes a logical approach to analyzing problems. Systematically researches information and explores alternatives to solve problems.
  • Understands the business impact of escalated incidents and service requests
  • Ability to act quickly and decisively when resolving client issues
  • Positive impact - performs in a manner that makes a strong positive impression on others; e.g., high energy level, a problem-solving approach, and the ability to act with a sense of urgency when the situation demands it
  • Willingness to work in an environment with flexible schedules that is driven by client commitments and high volumes
  • Relationship builder - constructs, maintains, nourishes relationships with all stakeholders
  • Knowledge of the mutual fund processing and the administrative back-office
  • Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner
  • Demonstrated process improvement capability
AODA Statement
IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position. #J-18808-Ljbffr