Operations - Zone Manager

Found in: Jooble CA O C2 - 2 weeks ago

Calgary AB, Canada COGIR Real Estate Full time

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Must be willing to relocate if not living in Edmonton. Relocation Assistance may be provided
The Regional Manager of Operations is responsible for supporting training/onboarding of new and/or existing Executive. In this capacity, s/he will work with other regional and national stakeholders to drive compliance & business outcomes through application of established standards and policies within the region. The Regional Manager of Operations may be responsible for supporting the implementation of new and/or sustainment of existing corporate/regional initiatives within their region.
Standardized training and onboarding of Executive Directors
Satisfactory regional compliance to provincial regulations and Revera’s standards and procedures
Successful implementation and operationalization of new or existing initiatives within the region
High compliance as measured through internal and external performance benchmarks
Build and maintain strong relationships with government and community stakeholders
Improved overall resident experience (as measured by Resident Satisfaction Survey)
Improved overall employee engagement at the regional level (as measured by Employee Engagement Survey)
Culinary, Housekeeping, Recreation, Health & Wellness, Environmental Services, Front Office and Capital Expenditures)
Lead and coordinate onboarding of new Executive Directors and if requested, support the same for other department leadership positions;
Under the guidance of RDO, coach and mentor or retrain site leaders to drive operational efficiency,
Ensure assigned residences are delivering services in accordance with all applicable legislative/regulatory requirements as well Revera standards;
Support residences in achievement of their sales & occupancy, financial, quality and people goals;
Be on site to manage a high risk issue and or to provide coverage as needed;
Support residences in managing resident and family complaints, and utilize learnings to drive operational excellence through continuous education or hands-on training of existing or new leaders;
Maintain strong community partnerships with key external vendors and stakeholders;
Support and or lead implementation of policies and procedures to drive compliance to organizational standards and applicable legislation;
Degree or Diploma in Business, Marketing, Health or related field
Minimum of (5) years relevant management experience, preferably in senior care, hotel or hospitality related industry setting
Solid understanding of business planning and processes and key business metricsto be achieved
Property management and maintenance experience is an asset
Prior experience in sales and marketing to drive superior performance and results

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