Claims officer

3 weeks ago

Saint John NB, Canada TD Full time

TD Assurance Détails de la rémunération :
En votre qualité de candidat, nous vous encourageons à avoir une conversation franche avec un membre de notre équipe des RH et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
Act as the initial point of contact for all claims and provide frontline service, advice on policy coverage and the claims process for express claims (eg. claims that meet straight through process eligibility requirements. Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
Provide sound claims advice at every customer interaction to create a legendary customer experience; Understand and apply operating policies and procedures for supporting the accuracy of all straight through claims
Escalate non-standard or high risk activities as necessary
Complete investigations - report / escalate risk issues or process gaps identified
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management; Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Act as a brand champion for the business area/function and the bank, both internally and/or externally
Use basic level of knowledge to handle Fast Track claims, working within prescribed, established or documented set of parameters/procedures
Handle Fast Track Auto, Life & Health, Residential and Accident benefits claims
Complete straight through process for claims that meet the eligibility requirements
Wok within well-defined rule-based guidelines, accountable for completing low-risk, repetitive processes within standardized framework and generally limited financial impact
Collaboratively work with internal and external partners to ensure claims are handled accurately and in a timely manner
May require industry accreditation and training
En tant que partie intégrante du Groupe Banque TD, l’une des institutions financières les plus importantes du Canada, nous prenons soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps.
La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration
Dans cette optique, nous organiserons des séances d’intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

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