Recovery Coordinator

2 months ago

Saint John, Canada Irving Oil Full time

What you can expect in a typical day:
The **Recovery Coordinator** works with both internal and external stakeholders to support the coordination and execution of initiatives in Order to Cash to maximize the recovery of funds on delinquent customer accounts across multiple business lines. This activity would be best executed via thorough documentation, follow ups and adherence to policy in the collections space.
**What we offer**:

- Competitive salary, bonus, and pension plan
- Flexible benefits, including a Health Spending Account
- Hybrid Work Opportunity - flexible work model that supports a blend of in-office and remote
- Wellness support, including annual wellness allowance and paid personal care days
- Paid vacation and vacation purchasing
- Personal and professional development opportunities
- Named one of Canada’s Top 100 Employers for six consecutive years

**Your roles and responsibilities**:

- Support the Collections and Granting teams to assess probability of collection for accounts in a recovery status and report on success rates.
- Contact customers for payment arrangements which can include recommending alternatives to consumer proposals and bankruptcies.
- Follow applicable processes to assign non-recoverable accounts to collection agencies and small claims courts as required.
- Support Recovery Manager by coordinating and managing workflows and exception requests while escalating any concerns.
- Monitor the recovery portfolio to ensure customers adhere to their agreed repayment arrangements and that these arrangements meet the company’s policies and procedures.
- Manage abandoned credits process including review and timely return of funds to customers and filing for US accounts.
- Reconcile the recovery portfolio monthly to ensure amounts owing and fees paid to third parties are accurate.
- Share recommendations on approach as it relates to special/larger bad debt accounts or suspected fraud investigations.
- Support the development and implementation of credit recovery related policies and procedures.
- Represent the company in Small Claims action as required.

**Professional skills**:

- Needs to work independently with discretion to complete own analysis of problematic account issues.
- Conducts independent analysis and assessments to resolve strategic issues.
- Organized - integrates information from multiple sources to enable more efficient processes.
- Excellent written/oral communication skills - able to speak with Senior Leadership / assist OTC Management with bad debt reporting.
- Reviews and communicates decisions on bad debt with a rationale that can be understood and explained to external audiences.

**Travel**:

- Minimal travel may be required

**Education and experience**:

- Minimum 3-5 years collection experience.
- Post-secondary education/equivalent with practical experience.

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