Customer Service Supervisor, Full Time
3 weeks ago
They facilitate access, and create the connections to enable governments, Indigenous communities, airlines, business, and the media to partner with us to advance our strategic objectives in service of YVR’s community mandate.
We have a permanent full-time opportunity for a Strategic Customer Relations Coordinator in the External Affairs Department. Responsible for meticulously recording all customer interactions in our CRM tool and leading process improvement initiatives to enhance efficiency and effectiveness.
At least five year’s customer-focused experience, supplemented by a bachelor’s degree or diploma in a relevant field; or an equivalent combination of training and experience.
Delivering customer service in a high volume, fast-paced, rapidly changing environment
Proven organizational skills, including time and project management, with the ability to meet tight deadlines.
Proficiency in MS Office Suite products such as Excel, Word, Outlook and Teams
Previous job performance will be taken into consideration for all internal candidates who apply for this position.
At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Who We Are YVR is more than just an airport. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.
At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.
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