Full Time Support Service Supervisor Full Time Support Service Supervisor

2 weeks ago

Prince George BC, Canada Pomeroy Lodging Full time

Surveillance Supervisor
Supporting Chances Casino Fort St John and Terrace
Remote location in Prince George, BC
$Full-Time Opportunity in Prince George, BC
Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Assistance with relocation – to be negotiated.
As support staff off the gaming floor and the leader of the surveillance department, you will be responsible for ensuring that our operators uphold our standards of quality and performance. You will lead your team in providing the last line of defense to our casino guests, staff, and the facility, along with its assets. you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. Support and guide the surveillance team by ensuring all are working well together.
Ensure BCLC & GPEB Policies, Procedures, and Regulations, along with our Standard Operating Procedures (SOP) and Internal Department Procedures (IDP) are conducted to the highest integrity level and professionalism.
Proactively observe and review videos to complete required documentation of specific incidents, including, but not limited to, customer complaints, procedural errors, risk management issues, AML investigation, player evaluations, thefts, and discrepancies.
Responsible for monitoring table games, slot machines, and all critical areas of the Casino.
Preserve video coverage/evidence of significant events as directed.
Train new employees as well as coach current employees regarding the implementation of new policies and procedures
Be responsible for the accuracy and thoroughness of investigations and reports submitted by operators in the office.
Duties and responsibilities may include the installation of surveillance cameras and access controls.
Excellent English communication skills, both verbal and written
Proficient in Microsoft Word and Excel
Ability to focus on a computer screen for a long period of time.
Ability to work flexible shifts, including evenings and weekends.
Experience, Training, Certification, and Education:
~ The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification Level 1 & 2. (Online course/written exam).
~ 2 + years of demonstrated security/surveillance gaming experience or;
~1-2 years of supervisory experience in a gaming environment is an asset.
~ Table games experience is an asset.
~ Education in the study of law enforcement is an asset.
~ CCTV Technicians Certification an asset.


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