Full Time Service Supervisor
3 weeks ago
From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. The Service Supervisor will oversee a team of service technicians (road and shop) to help complete quoted breakdown, rebuilds, PDI’s, service and repair of material handling, and compact construction equipment. This role is an integral part of the leadership team, and it requires providing hands-on technician support through mentoring and the development of the team.
Proactively manage the shop schedule in collaboration with the Service Advisors to ensure optimal efficiency;
Assist service advisors on work order stories/write-ups/warranty issue/customer issues;
Build service quotes and dispatch service work to technicians as required;
Maintain excellent service levels, safety, security and deliver on management objectives;
Ensure a high level of quality control in-shop repairs;
Communicate and implement procedures to continuously improve service performance;
Coach and develop apprentices;
Support the team, ensuring they are working in alignment with company procedures;
Responsible to assists in creating and implementing technicians training plans;
Provide training and mentorship to Apprentices and other team members;
Assists with the administration of all service warranties;
Promote and lead Health and Safety initiatives while ensuring compliance to existing Health and Safety policies;
Assist the Service and/or Operations Manager with other duties, as required.
Train, develop, mentor, and coach junior team members;
Excellent customer service skills;
~ In-depth understanding of mechanical equipment with a passion for learning;
~ Willing to attend onsite and off-sight manufacturer’s training in the US;
~ 5-6 years experience with hydraulic and/or electrical work and systems;
~Valid driver’s license and clean driving record;
~ Heavy Duty Red Seal will be considered an asset.
Support community – care for our people, our community and our planet;
The Service Supervisor is based out of the Abbotsford Office and works 40 hours on average per week Monday to Friday.
*Your data will be treated confidentially and not used for any other purpose.
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