Senior Payment Analyst

Found in: Jooble CA O C2 - 1 week ago

Ottawa ON, Canada Payments Canada Full time

Thursday, April 11, 2024

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environmentthat supports in-person connection and remote work.


| Get to Know Us

We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.

Payments Canada -where our country connects:

| Our Culture

We are a collaborative, diverse and passionate group of individuals. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across our ecosystem

Come and join us - Where Payments Meets Purpose

| About the role

This position is primarily responsible for Member engagement of the Canadian branch routing directory, corporate creditor directory and CPA Services Network. This position drives the successful implementation and enhancement of the Canadian branch routing directory, corporate creditor directory, and CPA Services Network. This involves leading project pilots, collaborating with Payments Canada committees, and actively identifying opportunities to improve member experiences.

This is a temporary position for a 16 Month Term.

| What you’ll do

Responsibilities of the Senior Payments Analyst will include:

  • Coordinate and execute day-to-day operational activities; documenting processes and workflows and maintain activity records for audit trail purposes;
  • Research and respond to client inquiries, and assist in investigation and resolution;
  • Act as the primary point of contact for project pilots with members. Oversee delivery of vendor and internal technology services;
  • Manage the work related to assigned Payments Canada task forces, committees, and working groups, including agenda management and act as Secretary or Chair, as required;
  • Monitor service delivery, quality and use, measuring and reporting against KPIs;
  • Monitor evolving customer business needs in order to propose solutions and identify opportunities for improvement;
  • Draft and maintain internal and customer-facing system documentation, such as operational manuals and user guides;
  • Provide on-call support on a rotational basis, ensuring timely and accurate follow-up and reporting.

| Minimum Qualifications

  • Post-secondary education in a related field;
  • Minimum of five (5) years of experience in a system management, business administration, or business analysis related position;
  • Experience in establishing and maintaining effective relationships with internal and external stakeholders, customers, vendors and business partners;
  • Experience in, or understanding of project management and service delivery principles. Ability to work outside of regular working hours based on operational requirements;
  • Ability to participate in on-call rotation;
  • Occasional travel within Canada may be required;
  • Government of Canada Reliability clearance or eligibility to obtain ;

| Preferred Qualifications

  • Experience in a customer facing financial services role is considered an asset;
  • Committee management experience is considered an asset;
  • Broad understanding of network management is considered an asset;
  • Bilingualism (English and French) is considered an asset.

| Salary Range

  • Based on qualifications and experience: $93,637 and $117,046.

Please submit your application by April 25, 2024.

| Payments Meets Purpose - What you can expect from us

  • Flexible, hybrid (remote/office) environment;
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage;
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents;
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
  • 26 Weeks of paid maternity and parental leave top-up;
  • Rewards and recognition program;
  • Access to Office Gym Facilities;
  • Internal and external professional development opportunities;
  • Fun team and organizational events;
  • Monthly All Staff Forums led by our Executive Leadership Team.

| Our Diversity, Inclusion and Equity Commitment


At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca .

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residences. Only selected candidates will be contacted for an interview. Interviews may be conducted virtually or in person.

#J-18808-Ljbffr

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