Senior IT Applications Analyst

4 weeks ago

Toronto ON, Canada KUBRA Full time

KUBRA is looking for an ambitious, innovative Senior Programmer/Analyst to join our Client Solutions team
As a Senior Programmer/Analyst , you will perform maintenance, support, configuration, troubleshooting and basic programming duties on trouble tickets to ensure client satisfaction. The Senior Programmer/Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues.
This is an opportunity based out of our office in Mississauga, ON.
Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
Contribute to continuous improvement efforts through the refinement of business processes and technical components
Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
Perform configuration and code changes on existing applications to meet customer needs
Build and maintain knowledge of supported products and implementations
Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
Strong technical and problem-solving skills to support understanding of enterprise software solutions, solution architecture, and troubleshooting of problems
Ability to create and edit HTML and embedded CSS, particularly for use in emails
Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and Java code is preferred
Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents
2-3 years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
~ Associate’s degree or work experience demonstrating professional communication and inter-office skills
~ Diploma or Degree in Computer Information Systems or related program is preferred
~ Demonstrated experience with and aptitude for troubleshooting technical problems
~ Understanding of servers, networks, enterprise software, and data integration between enterprise applications
~ Experience with enterprise software in a support or advanced business user role

KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We offer a casual work environment, competitive compensation and a stellar benefits program.
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