Housing Business Operations Lead

2 weeks ago


North Vancouver BC, Canada SERVED Catering & Events Full time

Served Catering

Served Catering is a rapidly expanding catering and event planning company located in the heart of North Vancouver. Committed to delivering excellence, we take pride in our renowned hospitality and the use of the finest quality ingredients. Your primary responsibility is to facilitate seamless communication between the sales, culinary, and event management teams. You will ensure the accurate timing, production, and fulfillment of all daily orders, including last-minute needs, in an efficient and supportive manner for the entire team.

Coordinate closely with sales, culinary, and event management teams to ensure accurate order processing.
- Oversee daily production schedules, ensuring timely and efficient delivery of catering orders.
- Uphold the company's commitment to excellence and high-quality service.

Prepare quotes for clients using TPP software.
- Carry out site visits when needed.
- Manage the quoting process until completion.

Business Development:
- Prospect potential clients and turn them into new business opportunities.
- Attend business networking and public events related to potential business opportunities.

Event Management:
- Coordinate confirmed quotes with the Sales Manager, Event Coordinators, and Kitchen team to ensure event success.
- Handle on-site client relations for key clients/large events.
- Be assigned an event to manage on days with multiple events.

Hire, manage, and train the sales/event coordinator team as needed.
- Coordinate staffing needs with the Staffing Agency or hire, manage, and train On-Site Managers, Servers, Bartenders, and Bussers.
- Inspire and motivate the team to be creative, passionate, and productive.
- Provide ongoing training and development of training materials used in the success of our events.

Review invoices weekly, cross-checking items such as rentals, staffing, and billing numbers.
- Work with the accounting team to ensure invoices are entered, labor is entered, and the business is in good standing.

Ensure catering trucks, people, and equipment are operating on time.

Office Management:
- Set the tone in the office environment and be the leader.
- Maintain and upkeep all SERVED assets.
- Manage office environment and cleanliness, including couriers, office supplies, and sensitive materials.
- Ensure someone is always in the office to answer phones.
- Manage office-based sales software such as Total Party Planner.

Oversee kitchen and chef positions, upholding company standards.
- Handle social media – Instagram & Facebook posts, pictures, stories.
- Relay and manage key information and processes in Owner’s absence.

If you are a results-driven professional seeking a challenging position in operations management within an upscale and independently run business, we invite you to explore this exciting opportunity. Full-time



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