Housing Operations Assistant

3 weeks ago

Vancouver BC, Canada Metro Vancouver Full time

Housing Operations Assistant


Position Status: Full-Time Regular
Department: Regional Planning & Housing Services
Employee Group: GVRDEU
Location: Housing NW Area
Salary Range/ Wage Rate: $2,636.00 bi-weekly plus 6.25% deferred compensation

Our Regional Planning & Housing Services Department is seeking a Housing Operations Assistant who will work with the NW Area staff to provide affordable rental housing for low and moderate income households in the North West region.

You are: an organized, adaptable and motivated person that enjoys working in a multi-functional team environment.
You enjoy working in a busy and supportive office and have a keen eye for detail, a can-do attitude and can demonstrate initiative. You have excellent interpersonal and communication skills and are proficient in the use of Microsoft Office.
Able and willing to drive and work at various sites throughout the NW Area.

This role:

  • Provides operational support to the Area Manager and property staff by responding to complaints and inquiries from tenants.
  • Prepares, issues and authorizes purchase orders for routine maintenance, service calls, materials and supplies etc.
  • Expedites responses for repairs and maintenance of units.
  • Maintains and monitors records for the operation and management of properties including: rent collection, project operational expenses, inventories of equipment, supplies, furniture, unit repair and maintenance histories and general records.
  • Co-ordinates the processing and approval for payment of invoices and billings from contractors, suppliers and services for the operation of the housing projects.
  • Prepares correspondence, standard reports and analysis on property operations.
  • May co-ordinate the showing of units to prospective tenants, receive rental applications, perform past residence and income checks, evaluate the data and recommend the acceptance/rejection of prospective tenants in accordance with GVHC policies.
  • May prepare tenancy agreements for new tenants, process rent and tenancy changes or terminations and initiate necessary follow ups for these actions.
  • May collect rents, resolve rental non payment issues, initiate procedures to recover delinquent rents.
  • Performs such other related duties as may be assigned.


To be successful, you have:

  • Grade 12 supplemented by business or administrative commercial courses.
  • A minimum of 3 to 5 years of progressively responsible work experience, preferably in a property management operation or environment.
  • Ability to communicate effectively, both in writing and verbally, and to deal efficiently and courteously with staff, tenants and the general public.
  • Ability to draft correspondence or brief reports of a moderately complex nature.
  • Ability to operate a PC in a Windows environment for word processing, spread sheet preparation and record keeping.
  • Ability to understand and carry out complex verbal and written instructions.
  • Ability to handle and process a large volume of business activities and transactions; and the skills to perform the work quickly and accurately.
  • Knowledge of business English, spelling and punctuation.
  • Knowledge of applicable laws, rules and regulations relating to provincial legislation for property management and landlord tenant relations.
  • Knowledge of basic business practices and procedures in accounts receivable, accounts payable and contract purchasing.
  • Bondable and possesses a valid BC driver's license.


Our Vision:
Metro Vancouver embraces collaboration and innovation in providing sustainable regional services that contribute to a livable and resilient region and a healthy natural environment for current and future generations.

At Metro Vancouver, we are committed to cultivating a diverse, safe, equitable, and inclusive work environment for all. We strive to attract and retain a talented, diverse workforce that is reflective of the region we serve. If an accommodation is required during the recruitment and selection process, please contact careers@metrovancouver.org for support. Learn more about our commitments to diversity, equity, and inclusion .

Please follow this link to our Careers page where you can submit your application by May 16, 2024 .

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