Client Engagement Coordinator, Accreditation Canada
2 weeks ago
Thursday, May 2, 2024
Client Engagement Coordinator, Accreditation Canada
Terms: 6- Months Contract
Salary: Commensurate with experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
ABOUT THE ROLE:
The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in supporting clients throughout their accreditation journey. As the Accreditation Coordinator, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by assessors, to provide post-survey support and to support organizations on their continuous quality improvement learning journey. You can take joy in working alongside and learning from other dedicated and compassionate team members across Accreditation Canada and Health Standards Organization.
Main Responsibilities:
- Support organizations with their accreditation survey processes from end-to-end including organizing and coordinating internal and external activities.
- Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation. You’re their go to person when responding to inquiries.
- Coaching. You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
- Always keep the client in mind when proficiently reviewing survey reports and subsequent client feedback to strengthen the future of their healthcare services.
- Provide advice and guidance on digital platforms and applications, including client end-user support.
- Collaborate internally to contribute positively to the culture of our workplace by staying positive, being flexible and engaged in the work you do.
Must Have Qualifications:
- University degree, or equivalent experience, in a related field, such as Healthcare, Social Services, or Business Administration.
- 3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
- Strong interpersonal and communication skills (both written and verbal). You’ll be interacting daily with our Canadian Accreditation team and our valued client organizations.
- Demonstrated ability to plan, manage, execute, and finish projects.
- Demonstrated problem-solving skills to identify root causes of challenges and develop effective solutions in a team-oriented environment.
- Demonstrated adeptness in a fast-paced environment and workflow optimization through Microsoft applications (Teams, Word, Excel) and digital tools (Smartsheet, internal applications).
Desired Qualifications and Attributes:
- Are familiar with our programs and accreditation process.
- Thrive within a collaborative team-oriented environment.
- Have a passion for quality, planning and organization.
- Change management champion.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires employees to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
What We Can OfferTo You:
- Time-off programs, including office shutdown during last week of December.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with
disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org . For any queries related to recruitment please email at recruitment@healthstandards.org .
#J-18808-Ljbffr-
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent **Salary**: Commensurate with experience **Location**:Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa **ABOUT THE ROLE**: - The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in...
-
Accreditation Associate, Accreditation Canada
4 weeks ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent **Salary**: Commensurate with experience **Location**:Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa **ABOUT THE ROLE**: - The Accreditation Associate is a member of HSO’s Accreditation Canada Diagnostics team. In this role...
-
Client Engagement Coordinator
4 weeks ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent position with benefits - **Starting Salary**: Commensurate on experience - **Location**: Ottawa, Hybrid Work Model- Do you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us toward a future that will lead to...
-
Associate, Canada Accreditation
1 month ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent / Contract **Salary**: Commensurate with experience **Location**:Montreal or Ottawa (Hybrid Work Model) **ABOUT THE ROLE**: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for...
-
Ottawa, Canada Health Standards Organization Full timeClient Engagement Coordinator, Accreditation Canada Thursday, May 2, 2024 Client Engagement Coordinator, Accreditation Canada Terms: 6- Months Contract Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa ...
-
Ottawa, Canada Health Standards Organization Full timeClient Engagement Coordinator, Accreditation Canada Thursday, May 2, 2024 Client Engagement Coordinator, Accreditation Canada Terms: 6- Months Contract Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa ...
-
Ottawa, Canada Health Standards Organization Full timeClient Engagement Coordinator, Accreditation Canada Thursday, May 2, 2024 Client Engagement Coordinator, Accreditation Canada Terms: 6- Months Contract Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa ...
-
Associate, Canada Accreditation
2 weeks ago
Ottawa, Canada Accreditation Canada Full timeABOUT THE ROLE: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social service organizations, powered by HSO, and customized to local needs. The Associate supports the team by carrying out...
-
Specialist, Health Education Accreditation
4 weeks ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent **Starting Salary**:Commensurate with experience **Location**:Ottawa preferred (hybrid working model) or remotely within Canada - Accreditation Canada is searching for a driven and passionate professional to support its health education program (EQual) in its bold ambition to broaden its impact across Canada and the world....
-
Specialist, Health Education Accreditation
4 weeks ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent **Starting Salary**: ***Commensurate with experience *** **Location**: ***Ottawa preferred (hybrid working model) or remotely within Canada ** Do you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us...
-
Ottawa, Canada Accreditation Canada Full time**Terms**:Full-time permanent **Salary**:Commensurate with experience **Location**:Ottawa, Hybrid Work ModelDo you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us toward a future that will lead to “Safer Care and A Healthier...
-
Ottawa, Canada Accreditation Canada Full timeABOUT THE ROLE: The Self-Assessment/Quality Assurance Specialist is a member of Accreditation Canada’s ICHSC Team responsible for assessments of organizations that offer community surgical and diagnostics services. The Self-Assessment/Quality Assurance Specialist is responsible for reviewing, evaluating, and responding to self-assessments submitted by...
-
Operations Coordinator
5 days ago
Ottawa, Canada Accreditation Canada Full time**Salary**:Commensurate with experience **Location**:Ottawa| Montreal| Toronto| Hybrid Work Model | Possibility of Remote Do you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us toward a future that will lead to “Safer Care and A...
-
Associate, Canada Accreditation
2 weeks ago
Ottawa, ON, Canada Health Standards Organization Full timeTuesday, February 20, 2024 Salary: Commensurate with experience Location: Montreal or Ottawa (Hybrid Work Model) ABOUT THE ROLE: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social...
-
Clinical Specialist, EQI
2 weeks ago
Ottawa, Canada Accreditation Canada Full timeABOUT THE ROLE: Accreditation Canada (AC) is searching for an exceptional Echocardiography Clinical Specialist who shares our passion for achieving quality health services for all. In Canada and around the world, we are building a bold and bright future for our enterprise and our clients. If you are looking for a challenge and seeking to be part of...
-
Accreditation Specialist
4 weeks ago
Ottawa, Canada Facilitated Improvement for Corporate Success Full time**Accreditation Specialist** FICS is seeking an experienced accreditation specialist to support the organization’s accreditation clients and services. This role is focussed on quality improvement in accreditation processes, and coordination and leadership of accreditation programs. The small but mighty FICS team provides consulting services such as...
-
Regional Director, Ontario and Long-term Care
4 weeks ago
Ottawa, Canada Accreditation Canada Full time**Terms**: Full-time permanent **Salary**: Commensurate with experience **Location**:Ottawa | Montreal |Toronto - Hybrid work model and Possibility of Remote **ABOUT THE ROLE**: As the Regional Director for Ontario and Long-Term Care within HSO’s Client and Assessment Services team, you hold a pivotal role in shaping the future of healthcare quality and...
-
Associate, Canada Accreditation
2 weeks ago
Ottawa, Canada Health Standards Organization Full timeTuesday, February 20, 2024 Salary: Commensurate with experience Location: Montreal or Ottawa (Hybrid Work Model) ABOUT THE ROLE: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social...
-
Associate, Canada Accreditation
2 weeks ago
Ottawa, Canada Health Standards Organization Full timeTuesday, February 20, 2024 Salary: Commensurate with experience Location: Montreal or Ottawa (Hybrid Work Model) ABOUT THE ROLE: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social...
-
Associate, Canada Accreditation
2 weeks ago
Ottawa, Canada Health Standards Organization Full timeTuesday, February 20, 2024 Salary: Commensurate with experience Location: Montreal or Ottawa (Hybrid Work Model) ABOUT THE ROLE: The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social...
