Associate, Canada Accreditation
2 weeks ago
**Terms**: Full-time permanent / Contract
**Salary**: Commensurate with experience
**Location**:Montreal or Ottawa (Hybrid Work Model)
**ABOUT THE ROLE**:
The Associate is a member of HSO’s Canadian Accreditation team, specifically Accreditation Canada’s Quebec team. Accreditation Canada delivers a wide range of high-impact assessment programs for health and social service organizations, powered by HSO, and customized to local needs.
The Associate supports the team by carrying out administrative tasks, working within strict timelines to keep the team organized and managing pertinent information for ease of access by various team members. In this role, you will need to be a multi-tasker You will take on various tasks simultaneously and contribute to improving processes.
**Main Responsibilities**:
- Providing client support and responding to inquiries in a timely manner.
- Working closely with the Accreditation Coordinator and Lead to support organizations with their accreditation survey processes from end-to-end to respond to the unique needs of the clients.
- Support logístical aspects of on-site surveys.
- Providing client support after on-site surveys
- Edit and format documents and or reports, while performing quality checks.
- Manage client contact information.
- Organize meetings, develop agendas and follow-up reports.
- Maintain the database for quick access to information needed by various teams and team members.
- Provide training to clients on Accreditation Canada's platforms.
- Organizing and coordinating internal and external activities within a clearly defined and limited scope.
- Gathering information and providing administrative and client support to the Accreditation Team.
**Must Have Qualifications**:
- College certificate in business administration, Healthcare, or equivalent experience.
- Two (2) to four (4) years of relevant experience.
- Strong verbal and written communication skills in both French and English
- Tech
- Organizational and administrative skills.
- Attention to detail with strong editing skills.
- Outstanding interpersonal skills
**Desired Qualifications**:
- Experience in healthcare or customer service an asset.
- Have experience and enjoy working in a hybrid work environment.
**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:
***
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role**_._**
**What We Can Offer **To You**:
***
- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.
**WHO WE ARE AND WHAT WE DO**:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
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