Field Service Manager
3 weeks ago
We are currently hiring a Field Service Manager to join our growing team
Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.
This position is responsible for managing all service functions including maintaining customer relationships and new business opportunities within the field. This position assists in skill development and improving overall contributions of technicians within the field.
Actively pursues new business, makes service presentations and follows up on new leads.
Collaborates with other branch personnel on customer retention and acquisition strategies.
Liaises with customers to resolve issues and complaints.
Direct and manage technicians assigned to the field.
Oversee the technicians in Safe Operating Procedures for servicing and operating lift trucks.
Review technician’s paperwork and other administrative duties.
Participate in the performance management process of technicians.
Provides assistance and support as required for all activities and functions as assigned.
Computer knowledge including MS Word/Excel/PowerPoint and Outlook
Excellent Customer Service skills
Candidates possessing a technical background will be given preference %61471504% %%management%%
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