Field Service Representative

2 months ago

SaintHubert, Canada Héroux-Devtek Inc. Full time

**Company Bio**:
Entrepreneurial Leader
Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

**Division info**:
The Landing Gear Market specializes in the design, qualification, manufacture and repair and overhaul of landing gears and flight critical components to a customer base that extends from the OEMs (Original Equipment Manufacturers) to the Operators in both the commercial and military markets.

**Summary of position**:
Héroux Devtek is seeking a Field Service Representative for its Product Support Center in St-Hubert. The person selected will provide first line support to Héroux Devtek customers in order to restore Landing Gear to an airworthy condition, in a timely manner.

**Main responsibilities**:

- Perform Technical analysis and Repairs on aircraft on Heroux Devtek Landing Gears, at OEM

or at Operators facilities.
- Provide Remote Technical Support (trouble shooting) to OEM or Operators, including written

work instructions and request for inspections to assess a technical issue.
- Provide training of team members, customers and operators, ensuring best practice

environmental methodology.
- Work within the scope of approval, procedures and mandates issued by Heroux Devtek

quality organisation (Quality, Technical, Safety and Environmental).
- Identify and report airworthiness issues in line with Heroux Devtek quality system

requirements.
- To accomplish assigned tasks in line with CAA/FAA/EASA/TC and any other airworthiness

regulation.
- To complete all documentation in a timely, accurate and comprehensive manner.
- Carry out any other reasonable request & improvement recommendations for the benefit of

the business.

**Qualifications**:

- Technician degree or Engineering degree preferably in the fields of Aerospace Maintenance

and Overhaul with at least X years of practical experience in a similar role with client
interface.
- Knowledge of Landing Gears maintenance and Overhaul strongly recommended with ideally a

formal Aircraft Maintenance certification or degree.
- Comprehensive knowledge of aerospace original equipment assembly, maintenance, repair

and overhaul and conversant with original equipment design drawings and test schedules,
Component Maintenance Manuals, Aircraft Maintenance Manuals, Service Bulletins, Repair
Schemes and Concessions.
- A valid passport, a valid driver’s license and a car.
- The ability to read, write, fluently speak and understand the English language.
- Ability to communicate in French and English with the ability to train others.
- Understanding of Unit Log Cards, requirements management, MRB data and Life Limited

Parts concept.
- Computer literate. Ability to access software on or off site to complete tasks and produce

Certificates of Release, Form 1 and Visit Reports.
- Travel anywhere in the world with limited notice. (on call)
- Customer focussed with a drive to complete tasks and keep all stakeholders informed of

progress.
- Exceptional attention to detail with a methodical approach to tasks.
- Strong self-planning and organising skills underpinned with flexibility to react to changing

customer needs.
- The ability to tackle a problem and implement a resolution.
- Strong team-working skills with the ability to motivate others to complete tasks on time.
- A clear and concise communicator that can engage with a wide audience of stakeholders.

You enjoy challenges, teamwork an a quality working environment that evolves continuously? Developing your competencies is a priority for you? Join Héroux-Devtek and "lets grow together".

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