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Office Admin

2 months ago

Toronto ON, Canada The Pelican Club Full time

Planning Assistant and Office AdministrationAt The Pelican Club, we are expert luxury travel planners that design personalized experiences for members, with exceptional service. Working with our experts on the ground in destinations across the globe, we showcase the unique and the wonderful, tailored exactly to how our members like it.The Assistant/Admin is a key role in the company; as you will be assisting the team with data input, check client itineraries, and handling basic accounting duties. Our Travel Planners provide personalized planning and tailor itineraries according to our members’ preferences, unlocking access to coveted accommodations, dining experiences, events and more this role directly supports their work. A day in the life of an employee with The Pelican Club is dynamic and varied, consisting of everything from liaising with members and suppliers to researching, learning and solving problems and ultimately creating unique itineraries to all corners of the world. RESPONSIBILITIESCorrespond with UHNW clients via email, text, phone and in person.Research destination, culinary and activity recommendations that suit the client, budget and trip style.Manage commission reconciliation and accounts receivable.Book, design and finalize detailed itineraries, ensuring all documentation is presented in The Pelican Club style and format.Enter data into CRM (itineraries, bookings, feedback, reports, account/client info etc.)Monitor and report on booking progress, confirm and re-confirm bookings for on trip clients.Issue member invoices and track trip payments.Be on call for clients and last minute changes as and when needed (odd hours expected).Perform any and all duties as requested by the Employer that are reasonable.Attend and represent the business and brand in a professional manner at off property industry events, whether with suppliers, industry contacts or clients and potential clients.This role will be primarily office work with the option of some time remote and travel is highly encouraged. Candidate must be a self starter and take initiative to complete tasks and help grow the business. Work deadlines must be met. The employee is responsible for managing their own time and work ethic.REQUIREMENTS Bachelor’s degree and 1+ years related experience in the travel / hospitality industry, ideally in a client facing role.A strong sense of curiosity to learn about and explore the world.Excellent organizational skills with a proven track record of balancing multiple assignments and changing priorities while completing all tasks to a high standard.Outstanding verbal and written communication skills, with ability to present, persuade and communicate effectively.Excellent attention to detail and an instinct for managing complex logisticsStrong work ethic; someone who identifies opportunities to take on more and is not bothered working after hours when the need arisesProactive and resourceful; an intuitive problem-solverDetail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously Ability to speak multiple languages will be highly regardedExtensive international travel experience and knowledge will be highly regardedCOMPENSATION Annual salary or Hourly salary (TBC)To apply, please send your resume, and a note telling us about you to: INFO@THEPELICANCLUB.COMNote: not all applications will receive a reply. Those under consideration will be contacted. Thank you