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Sales Operations Specialist

4 months ago

Burnaby BC, Canada Algo Communication Products Ltd Full time

Company Overview:Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge products to our customers.The Role:We are looking for a highly motivated Sales Operations Manager to coordinate and enhance our sales operations, focusing on logistics management, cross-functional collaboration, sales support, and team leadership. The Sales Operations Manager supports a wide-ranging set of sales related initiatives required to keep the sales function organized, optimized and efficient. The Sales Operations Manager will support sales representatives and coordinate sales-related activities but is not responsible for selling products. The ideal candidate will be a strategic thinker with a strong analytical mindset, excellent communication skills, and a track record of driving results. This is a new role within Algo, sitting within a growing sales organization, the successful candidate will have a strong hand in shaping the future of Algo’s sales operations, working hand-in-hand with senior leadership.Responsibilities:· Serve as the primary liaison between sales, operations, and marketing teams, ensuring alignment and collaboration.· Coordinate logistics for demo gear delivery to customers, ensuring timely and accurate delivery.· Maintain and update Salesforce CRM system with accurate customer data, sales activities, and pipeline tracking.· Update price lists and sales materials to reflect current pricing and product information.· Engage weekly with Sales team members to update project status, pipelines, and CRM data· Collaborate with operations and production teams to manage product pipeline and inventory levels effectively.· Follow up on key projects and initiatives with sales team members to ensure timely completion and success.· Work closely with marketing team to develop sales support materials, including documents, SOPs, and promotional materials.· Identify opportunities for process improvements and operational efficiencies to drive sales effectiveness.· Develop and implement best practices, standard operating procedures (SOPs), and training programs for the sales operations team.· Play a key role in shaping, building, and growing the sales operations function as the sales team expands.· Collaborate with sales leadership to develop accurate sales forecasts and projections. Qualifications:· Bachelor's degree in Business Administration, Marketing, or related field · Proven experience in sales operations, sales management, or related field (Experience in the telephony industry experience an asset)· Proficiency in CRM systems (e.g., Salesforce), Microsoft Office Suite, and other sales and marketing tools.· Strong analytical skills and ability to interpret data to drive strategic decision-making.· Excellent communication, presentation, and interpersonal skills.· Proven leadership abilities with a track record of building and developing high-performing teams. To apply, please submit your resume highlighting your relevant experience and achievements. We thank all applicants for their interest; however, only those selected for an interview will be contacted.