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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to oversee and drive the growth of our Saudi Arabia ServiceNow practice at Customizo. This role will be responsible for managing day-to-day operations, ensuring smooth service delivery, and driving business expansion in the Saudi market.Key Responsibilities:Manage all aspects of the Saudi Arabia ServiceNow practice, focusing on operational excellence and growth.Work closely with leadership to develop and execute strategies for expanding our footprint in Saudi Arabia.Oversee service delivery, ensuring high-quality client satisfaction and operational efficiency.Coordinate between different teams across time zones, especially between Canada and Saudi Arabia.Develop operational plans, processes, and budgets to support the growth objectives.Collaborate with the sales and technical teams to ensure alignment on business goals and execution.Requirements:Proven experience in operations management, preferably within the SaaS or technology consulting sector.Strong understanding of the ServiceNow ecosystem.Ability to work across different time zones, with a focus on Saudi Arabia operations.Based in the GTA (Greater Toronto Area).Strong leadership and communication skills.
