Customer Coordinator

1 week ago


Montréal QC, Canada Altis Recruitment Full time

Job DescriptionWe are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.Monday to Friday 1PM-10PM Roles and ResponsibilitiesEnsure high-quality service delivery by managing safe, timely, and cost-effective client refueling needs.Coordinate with operators and the Operations department to schedule and organize call-in deliveries and dispatches.Utilize dispatch/routing/CRM software to track client conversations, site locations, equipment, and refueling requirements.Provide updates and communicate changes to the Operations and Sales teams regarding client schedules.Process COD delivery requests and authorize credit card transactions as required.Maintain consistent communication with clients during their refueling requirements, addressing both positive and negative feedback.Keep the Operations team and Territory Managers informed about significant issues and report any service-related problems promptly.Assist and direct operators regarding routes, equipment usage, TouchPC troubleshooting, and client needs.Resolve emerging issues by collaborating with Operations, Sales, and/or Administration.Foster and maintain strong relationships with clients, operators, and team members.Address billing concerns, including client charges, supplier/pickup entries, and outstanding payments.Provide after-hours and weekend support to Operations staff via cell phone as needed.Develop and maintain a self-improvement program.Perform other related duties as assigned. Qualifications and SkillsFluency in French and English (both written and spoken) is essential.Proven experience in customer service, dispatch coordination, or a similar role.Strong problem-solving abilities and the capability to handle issues effectively.Proficiency with dispatch/routing/CRM software.Excellent communication skills and the ability to build positive relationships with clients and team members.



  • Montréal, QC, Canada Altis Recruitment Full time

    Job Description We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients. Monday to...

  • Customer Service

    1 week ago


    Montréal, QC, Canada Lallemand Full time

    **Posting Period** From September 19, 2024 to October 31, 2024 **Country or region** Canada United States **Location** Montréal, Québec Hutchinson, Minnesota **Business Unit** Bio-Ingredients **Department** Customer Service / Logistic **Entry date** As soon as possible **Job Status** Permanent - Full time **Minimal required work experience** 1 to...

  • Customer Service

    4 days ago


    Montréal, QC, Canada Lallemand Full time

    **Posting Period** From September 25, 2024 to October 30, 2024 **Country or region** Canada United States **Location** Montréal, Québec Hutchinson, Minnesota **Business Unit** Bio-Ingredients **Department** Customer Service / Logistic **Entry date** As soon as possible **Job Status** Permanent - Full time **Minimal required work experience** 1 to...


  • Montréal, QC, Canada Cirque du Soleil Full time

    **Coordinator, Customer Experience - Music Division** Creations and Productions - Full-Time Position_ We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of...


  • Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Experience

    4 months ago


    Montréal, Canada Sylvan Adams YM-YWHA Full time

    **Job Opening: Customer Experience Coordinator** The Sylvan Adams YM-YWHA (the Y) is a member-driven organization with a 110-year history of pursuing its vision of sustaining Jewish continuity in Montreal. It provides a warm, welcoming, and inclusive environment, rooted in Jewish values and open to those of all backgrounds, where its members can gather to...


  • Montréal, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are seeking an energetic and outgoing individual for the position of Logistics Customer Service Coordinator. The customer care representative will be...


  • Montréal, Canada TC Transcontinental Full time

    Validate the information necessary for putting orders into production; - Ensure the tracking of orders from the start to the end of production; - Ensure that the schedule for all stages of production is respected; - Inform external customers of the status of their orders regularly and answer questions; - Liaise with other team members to ensure customer...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are seeking an energetic and outgoing individual for the position of Logistics Customer Service Coordinator. The customer care representative will be...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are seeking an energetic and outgoing individual for the position of Logistics Customer Service Coordinator. The customer care representative will be...


  • Montréal, QC, Canada Groupe Lemur Inc. Full time

    _*English to follow_ **Représentant du service à la clientèle** **L'opportunité** Nous recherchons une personne proactive et soucieuse du détail pour rejoindre notre équipe en tant que représentant du service à la clientèle. Dans ce rôle, vous serez responsable de divers aspects du traitement des commandes et du soutien des comptes. Vos tâches...


  • Montréal, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...


  • Montréal, Canada CMA CGM (Canada) Inc. Full time

    ** DESCRIPTION** - Process the flow of information related to Canadian shipments to ensure that cargo is released or delivered to the consignee as fast and efficiently as possible. **ESSENTIAL DUTIES & RESPONSIBILITIES** - Act as primary contact for Internal and External parties. - Address the root cause with necessary stakeholders to resolve and prevent...

  • Customs Coordinator

    3 months ago


    Montréal, Canada SSENSE Full time

    **Company Description** ABOUT US** SSENSE (pronounced [**es**-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as...

  • Logistics Coordinator

    3 weeks ago


    Montréal, QC, Canada Stone Lain Full time

    About Us: At Stone Lain, we believe in eating better, beautifully. Our bold designs, accessible to every consumer, make meals tailored for the moment. Our dinnerware is an accessory to food, transforming every décor, table, and plate into a canvas that draws out the best in food. With our commitment to quality, affordability, and customer satisfaction,...

  • Logistics Coordinator

    2 weeks ago


    Montréal, QC, Canada Stone Lain Full time

    About Us: At Stone Lain, we believe in eating better, beautifully. Our bold designs, accessible to every consumer, make meals tailored for the moment. Our dinnerware is an accessory to food, transforming every décor, table, and plate into a canvas that draws out the best in food. With our commitment to quality, affordability, and customer satisfaction,...


  • Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our ValleyField site is looking for a new Customer Service Representative to join our Contract Logistics team. ** Your Role**: As the Customer Service Representative you are accountable for maintaining excellent service levels for...


  • Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...