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Customer Coordinator

2 months ago

Montréal QC, Canada Altis Recruitment Full time

Job Description

We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.

Monday to Friday 1PM-10PM

Roles and Responsibilities

  • Ensure high-quality service delivery by managing safe, timely, and cost-effective client refueling needs.
  • Coordinate with operators and the Operations department to schedule and organize call-in deliveries and dispatches.
  • Utilize dispatch/routing/CRM software to track client conversations, site locations, equipment, and refueling requirements.
  • Provide updates and communicate changes to the Operations and Sales teams regarding client schedules.
  • Process COD delivery requests and authorize credit card transactions as required.
  • Maintain consistent communication with clients during their refueling requirements, addressing both positive and negative feedback.
  • Keep the Operations team and Territory Managers informed about significant issues and report any service-related problems promptly.
  • Assist and direct operators regarding routes, equipment usage, TouchPC troubleshooting, and client needs.
  • Resolve emerging issues by collaborating with Operations, Sales, and/or Administration.
  • Foster and maintain strong relationships with clients, operators, and team members.
  • Address billing concerns, including client charges, supplier/pickup entries, and outstanding payments.
  • Provide after-hours and weekend support to Operations staff via cell phone as needed.
  • Develop and maintain a self-improvement program.
  • Perform other related duties as assigned.

Qualifications and Skills

  • Fluency in French and English (both written and spoken) is essential.
  • Proven experience in customer service, dispatch coordination, or a similar role.
  • Strong problem-solving abilities and the capability to handle issues effectively.
  • Proficiency with dispatch/routing/CRM software.
  • Excellent communication skills and the ability to build positive relationships with clients and team members.