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Credit and Collections Operations Specialist

1 month ago

Markham ON, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Status: Regular, Full Time | Location: Birchmount Office (Markham)

This key position is responsible for preparation of various departmental reports on credit and collection activities, assisting the collection team with various tasks and analysis, driving process adoption and improvement through change management, and helping ensure we deliver exceptional customer experiences and outcomes.

Drive the design, development and improvement of internal processes to align with strategic business outcomes. Represent credit and collections in interdepartmental initiatives.


~ Conduct ad hoc analytics and customer segmentation to support decision-making within collections and recovery.


~ Performance Reporting : Prepare weekly and monthly reports on credit and collections activities, including performance reads of strategy changes and new initiatives. Change Management : lead key change management initiatives across the team, working with cross functional teams to deliver the planned outcome. This will include hands on work to support testing and rollout.


BS degree in an analytical discipline - statistics, applied mathematics, computer science, engineering, etc. or equivalent work experience
Minimum 3 years experience in working in operations and managing end to end processes
Minimum 3 years’ experience in delivering analytic results in a data-driven organization.
Minimum 2 years’ experience with using Microsoft SQL Server technology
Proficiency in MS Office applications and Advanced in Access, PowerPoint and Excel
Proven experience in helping drive new initiatives from concept to completion – familiarity with basic project management skills.
Analytical and problem-solving skills, with ability to identify and leverage untapped potential for use in process improvements
Business process analysis skills
Leadership, relationship management, consulting, networking and influencing skills
Strong ability to translate abstract/ theory into concrete communications

We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.