Credit & Collections Specialist

SummaryLooking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that's interested in your development?Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we're creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it's developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.Location: Remote in Greater Toronto Area, OntarioDescription of RoleReporting to the Credit Manager the Credit Collections Specialist is responsible for evaluating credit limits and the collection of outstanding receivables. This involves; regular credit review of new & existing accounts, evaluating risk, and contacting clients for payment on outstanding debt to keep accounts in good standing.Follow collection procedures to collect past due accounts, contact clients by phone, e-mail, or collection letterProvides account statement, copy of invoice/back up documents to client upon requestSend Customs statements and reconcile GST/Duty payment from clients at the end of the monthMaintains >45 days accounts to below a % defined by the department's Key Result ObjectivesReview AR Aging Summary to investigate and resolve/collect past due invoicesResolve disputed invoices which includes requesting supporting documentation and credit/debit notes, communicating with Operation, Sales and Service teamsReview credit reports to evaluate risk to open new accounts, and maintain existing account credit limitsReview accounts to consider Holds, communicate this with the clients and internal deptsMaintain excellent account notesAnalyze and reconcile payment applicationsUtilize multiple systems and resources to efficiently complete tasksOther duties as assignedKnowledge and Educational RequirementsUniversity Degree/College Diploma in Finance, Accounting or similar field requiredAccounting/Finance knowledge is an assetMinimum two (2) years direct collection and credit review experience within an office environmentWorking Knowledge of Basic Accounting practicesWorking knowledge of MS Office Suite of products – Excel and Outlook are requiredStrong communication skills – verbal and written, having confidence and being assertiveExcellent problem solving and analytical ability is requiredStrong organizational skills will lead to success in this roleAbility to work with great focus under pressure, multitasking, and quickly adapting to changing environments with a positive attitude will contribute significantly to your successWhy you'll love it at WillsonWe've been selected as a Top 100 Small-Medium Employer in CanadaWork-from-home environment, with a home internet reimbursement3 weeks vacation for all new hiresCompany-matching RRSP programWe care about your loved ones too – that's why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.Change is crucial to success – it's never a dull moment here We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forwardOneteam is essential to our corporate identity – we only succeed if we work together. That's why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).The job posting is to fill an existing vacancy