Credit and Collections Analytics Lead

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Credit and Collections Analytics Lead

**Reports to**: Director, Data Strategy & Analytics

**Status**: Full-time

**Division**: Enercare Home and Commercial Services

**Location**: Markham (Hybrid)

**Summary**:
Reporting to Director, Data Strategy & Analytics, you will play a key role in a highly visible team within the organization to advance our business as we execute our Billing Migration. This is a great opportunity for an individual with a passion for using data to drive insights, presenting key learnings and delivering transformational outcomes to our business through the use of advanced analytics, collections efficiency and disciplined risk governance.

You are a leader with strong collaboration and communication skills and a great ability to manage multiple priorities in a very fast paced environment. You contribute to the success of the Collections function by defining, implementing, and tracking best-in-class collections strategies, consistent process execution, and oversight. You are a rigorous logical thinker, curious, flexible and have great teamwork abilities. Your background and experience is at the intersection of math/stats, data analytics, communication, and domain knowledge in Credit and Risk Management.

**Responsibilities**:
Leverage your strong credit and collections analytical background in order to collaborate with various business partners to:

- Lead collections analytics, strategy and portfolio performance assessment, and technological improvement
- Generate analytical recommendations to influence stakeholders in their actions to minimize losses, improve dollars collected, and gain operational efficiencies
- Ensure all credit risks associated with collections are quantified with effective management reporting, across all components of collections (People, Data, Process, Technology, and Strategy)
- Manage processes related to gathering and processing of structured and unstructured data into a form suitable for analysis
- Deliver on analytical deliverables to improve collection efforts and recoveries
- Recommend improvements to existing processes. Introduce changes under a test/control framework to help drive decisions that improve profitability
- Help design and implement policies to help organizations profitability
- Provide oversight of collection efforts by developing performance reports and early warning triggers

**Qualifications**:

- A Master's degree in Business, Economics, Finance, Mathematics or related discipline and a strong background in quantitative analysis
- Strong judicious relationship-building and negotiation skills to articulate sound recommendations and influence executives
- Excellent communication and presentation skills: can convey messages in a clear, concise and succinct manner, select the best method of communication to influence business decisions
- A results-driven individual with a high level of curiosity and the ability to dive into details without losing sight of the big picture
- Exceptional organization skills to prioritize, manage, and implement a variety of contesting initiatives, on a concurrent or staggered basis
- Strong background in quantitative analysis applied to portfolio metrics
- Three to five years of experience in credit and risk management, collections and provisions
- Strong experience with statistical software packages such as SQL and Python
- Strong experience with Machine Learning techniques
- Experience manipulating large and complex databases

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristic