Bilingual (French/English) Remote Support - Contract
3 days ago
you need to be fluently bilingual in both French and English because you’ll need to communicate effectively in both languages via the phone and email. If you are a beginner/intermediate in French, or do not speak it at all, then check out our other jobs that require English only. If you’re bilingual in both French and English, then keep on reading*
The Product Onboarding Support role represents our client who is a passionate global leader in interactive whiteboard technology. You’ll be the product ambassador for a software application who helps set-up, onboard, and educate customers via outbound and inbound calls. So, you need to be a naturally curious person and someone who wants to get to know your customer’s needs to help them accomplish their goals. Your mission is to drive adoption, maximizing the value of their already-purchased software investment.
you’re not a technical coder or developer, but you’re comfortable learning and speaking to the features of a technical software application.
*This is a full-time, contract position starting Mid July 2024 and ending March 28th, 2025. There may be a possibility that the contract extends beyond March 28th.
* Bilingual hourly rate of pay is $21.You must be available to work 40 hours/week for five, eight-hour shifts between 9:00am-5:00pm AT, Monday through Friday (hours of operation may change as per business needs).
* Full-time training is provided and will be in a fully-online classroom.
* You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.
* NOC code 64409
*Health, Dental, and Vision Benefits at 30 days. As well as dedicated virtual health access.
* Free employee & family assistance program for legal, financial, and health support.
* Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
*Engage and help existing customers with initial software onboarding and set up via outbound and inbound calls, and support tickets in both French and English interchangeably.
* Document progress and manage support tickets within our internal management tools.
* Follow risk and compliance processes and client policies to achieve productivity and quality goals.
* Collaborate with the Senior Customer Success team for progress insights.
* Maintain current knowledge of software products to be able to continuously act as the product support expert.
*Experience using CRM software, or tools such as Salesforce and Google Workspaces is preferred.
* Proven curiosity, and an aptitude for learning software technology and to continuously learn the unfamiliar.
* Demonstrated confidence, and professionalism to communicate directly with varying senior stakeholders - you’ll need to be a clear, and effective communicator in both French and English.
* Job Types: Full-time, Fixed term contract
Contract length: 50 per hour
Dental care
* On-site parking
* 8 hour shift
* Day shift
* Monday to Friday
Mandatory Question: Are you looking for Part-time or Full-time employment?
* Language:
* both French and English fluently (C1 Level) (required)
Work Location: Remote
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