Supervisor, Life and Disability Services

4 weeks ago


Winnipeg MB, Canada Johnston Group Inc. Full time

The Supervisor of Life & Disability Services is critical to the success of the Life and Disability Services team by ensuring they are well supported and have solid direction in their daily work.As the successful candidate, you will be responsible for time reporting and performance management of direct reports and will review and manage workloads to ensure internal and external customer service and quality expectations are met. You will encourage your team to take initiative, innovate and to share ideas to enhance process efficienciesThis role will be working a hybrid working model based out of our Winnipeg, MB offices only. We will not be considering out of province applicants for this role.Qualifications:3 to 5 years of experience in a Disability Claims Intake and/or Administration roleStrong leadership abilities with a minimum 3 years of experience in a leadership roleComprehensive working knowledge of group benefit contracts, including life and disability eligibility, insurance, and administrative standardsWell-developed interpersonal and verbal/written communication skillsStrong analytical, problem-solving and conflict resolution skillsFlexible and able to adapt to new situationsAbility to effectively multi-task and manage multiple competing priorities dailyAbility to support and work with a team to effectively manage changeDemonstrated commitment to continuous improvementDemonstrated coaching and mentoring skillsProficient in Microsoft OfficeIndustry education (CEBS, LOMA, HIAA) is an asset



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